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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,476 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,476 reviews

March 25, 2025

They charged me 1. 7 hours of labor to replace my rear windshield wiper motor. I turned in the car at 2:30. It was ready at 3:30. You do the math. More

by DKGRAY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Coastal Kia responded

Thank you for your feedback. Please reach out to our Service Director John Wigger. His direct line is 910-798-4716. We are here to help and make things right. He has pulled your records. We look forward to your call. Thank you

March 24, 2025

good communication- easy to schdule an appointment-good people to work with- no problems with wservice More

by acarter12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

March 24, 2025

Bob was great! I just needed an oil change and he got me in and out quickly. He was friendly, knowledgeable and followed up afterwards to make sure everything was o More

by SPDOWNTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "he was friendly, knowledgeable and followed up afterwards to make sure everything was ok with the service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

March 23, 2025

Have mostly had positive feelings about it. This is our 3rd vehicle purchased at Coastal KIA. More

by JCTRAVELINGBEAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Coastal Kia responded

Wonderful! Thank you! We sincerely appreciate the five star review. Your loyalty is greatly appreciated. 3rd vehicle. Wow! Please do not hesitate to reach out if you need anything. Thank you for choosing Coastal Kia!

March 23, 2025

Sam Weisman always offers honest great service. He is the epitome of what a great service manager should be! More

by JESTROVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Coastal Kia responded

Thank you! Our service consultant Sam Weisman is a true ambassador for our customer service culture. Thank you for mentioning him by name. We are here if you need us. Thanks again!

March 22, 2025

Awesome people to work with especially Heber Quezada and Jan Ramos wonderful experience at dealership. More

by Rtew906
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Coastal Kia responded

We could not agree more! Heber Quezada and Jan Ramos are both true ambassadors for our customer service culture. We truly appreciate the five star review. It was thoughtful of you to mention them by name. As you said, "they are wonderful people." Thank you for choosing Coastal Kia!

March 22, 2025

Excellent! ! They do a phenomenal job with service, professionalism, and doing what they say they will do. More

by KWKC14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

Outstanding! Thank you! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to go online and rate your recent experience. Please do not hesitate to reach out if you need anything. Thank you for choosing Coastal Kia!

March 22, 2025

The people in the service departmen are very caring. Sam is the best always willing to help whe I have a questions about anything when I bring my care in for service. More

by JBROWN4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

We sincerely appreciate the five star review! It was kind of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Please do not hesitate to reach out to Sam or anyone in our service department if you need anything. Thank you for choosing Coastal Kia!

March 22, 2025

Outstanding service team and always professional. I have had the pleasure of working with Gary and David (shuttle driver) several times and look forward to working with them in the future. More

by DRZYZGAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review. It was thoughtful of you to mention our Service Consultant, Gary Nelson, and our Shuttle Driver, David Knowles, by name. We sincerely appreciate your loyalty and are here if you need us. Thank you for choosing Coastal Kia!

March 22, 2025

Awesome people at Coastal Kia, especially Heber Quezada and Jan Ramos, they are wonderful people. More

by Rtew906
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

We could not agree more! Heber Quezada and Jan Ramos are both true ambassadors for our customer service culture. We truly appreciate the five star review. It was thoughtful of you to mention them by name. As you said, "they are wonderful people." Thank you for choosing Coastal Kia!

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