Criswell Chevrolet

Lack of or not caring about issues after sale Purchased a 2012 ZL1 Camaro with ultra low miles. Very clean car like new. Traded a VERY CLEAN 2010 SS CAMARO. I felt we shouldve got more for the ca Purchased a 2012 ZL1 Camaro with ultra low miles. Very clean car like new. Traded a VERY CLEAN 2010 SS CAMARO. I felt we shouldve got more for the car on trade since when I saw online they were asking over $8,000 more. I realize dealer has to make money. Vehicle needed no reconditioning whatsoever. After coming home with car, it sat for 2 weeks and battery was dead. Also noticed we didn't get owners manual with car. Speaking with both Doug Lavene and Mark Valcich was rediculous. It seemed like an endless battle to get owners manual and a reimbursement check for the battery I purchased and installed myself. Only reason was that we live over 2 hours away. It seems when your interested in buying sales people seem to really strive and communicate well. It was just after the sale that things went wrong to me. I've purchased 10 other new cars trucks and SUV from same dealership in Frederick mainly because they treated me well and for the sakes experience is probably why I kept going back. If I take survey that would let me rate beginning of sale it would definitely be 5 star but it went to a one after sale. I felt I was bothering but had legitimate issues. More

Out of State Purchase I was in the market for a used vehicle. I'm VERY picky when it comes to my vehicles. I found one I liked but it happened to be out of state, about 3 I was in the market for a used vehicle. I'm VERY picky when it comes to my vehicles. I found one I liked but it happened to be out of state, about 3 and a half hours away. I was doubtful I would seriously consider buying a vehicle that far away. However, I inquired about the vehicle and was contacted within the hour by Mario Adams. Since I couldn't really see or drive the truck I was interested in Mario assured me it was in basically flawless condition. I am one of "those" people when it comes to purchasing something as expensive as a vehicle and I drive a hard bargain and try to look out for my best interests financially, as anyone would. Sometimes my ways can be met with dissatisfaction by people in the service industry. Let me tell you, this was absolutely NOT the case with Mario. Mario is the true embodiment of the word "professional". He is extremely attentive to your needs and potential worries and treats you with the utmost respect as a customer. He maintained contact with me through my busy days in working with me to get the deal I wanted. I'm pretty sure he knew I wanted the vehicle and he went above and beyond for me to get me in it. When I arrived at the dealership after the long 3 and a half hour drive Mario was the first one at the door to greet me and made me feel welcomed. His description of the truck could not have been more spot on. I was more than satisfied. So, at that point I was thinking the fun part was over now that I have seen and driven the vehicle and agreed to purchase it. I was dreading doing the "business" part of it with all of the signing, offers and warranties etc. To my surprise even that part was smooth sailing and was done in minutes. Rob in the finance department was great as well and had everything all lined up for me and ready to go. Before I even got out of the financial office Mario had already lined up the return of my rental car rather than me having to drop it off a few miles down the road and get a ride back. Just another hassle I didn't have to even think about. I was in and out with a new truck in no time. It was honestly the best purchasing experience I have ever had from everyone over at Criswell, especially Mario. I will recommend to all of my friends and family if they are looking for a vehicle, regardless how far away, take a look at Criswell and give Mario Adams a call. Nowadays, I've noticed respect is lacking in most customer service oriented personnel I deal with. My experience with Mario was refreshing because it gave me that "old school" feel where you feel valued and appreciated as a customer and not just another person to get a sale or commission, you could tell he really takes pride in his work and his word. I'm pretty sure this will not be my last business transaction with Mario. I couldn't be happier with my entire experience. My only recommendation is if you are on the fence, take a look over at Criswell and give Mario a call. You will see what I am talking about for yourself. More

Purchased Traverse Anthony made our car purchase pretty seamless. We didn't feel pressured or rushed. He was very polite and professional. His approach was very relaxed Anthony made our car purchase pretty seamless. We didn't feel pressured or rushed. He was very polite and professional. His approach was very relaxed and he made the car buying experience very easy. Anthony took time to explain the new features in the new car and how everything worked. Very enjoyable process. He even has called us twice after the purchase to make sure all was good with the car! More

Courteous, friendly and knowledgeable assistance After visiting 3 other dealerships, I met with Mario Adams at Criswell and found in him a salesman who was extremely courteous, listened to my needs a After visiting 3 other dealerships, I met with Mario Adams at Criswell and found in him a salesman who was extremely courteous, listened to my needs and was knowledgeable of his product. Mario did not try to steer me to a vehicle I was not interested in but still had to work hard for the sale as I had numerous questions and concerns. Most importantly, following the sale, each time I came to the dealership with a question about the car, he treated me as if it was my first visit. An exceptional salesman from my perspective. More

Bought 2018 Z06 and loving it To Steve, Mike H., and Bart, Thanks for doing an excellent job on getting me in the Z06. I just received it today and my hands are still trebling fro To Steve, Mike H., and Bart, Thanks for doing an excellent job on getting me in the Z06. I just received it today and my hands are still trebling from the excitement....especially after driving it! To management, give these guys a raise!!!!!! More

Ease of buying experience I have now purchased 7 corvettes both used and new from Mr. Beckett. At least 4 of them were purchased by me over the phone and coming in later and d I have now purchased 7 corvettes both used and new from Mr. Beckett. At least 4 of them were purchased by me over the phone and coming in later and doing the paper work and picking the car up. Mr Beckett has always been straight forward and truthful about each of the cars with both good points and bad points. Mr. Beckett and the Criswell team have always been true to their word and have no regrets dealing with them, and i might ad that i'm positive that I will be dealing with them in the future and probably the same way over the phone. Mr. Beckett rating 100% Criswell Chevrolet rating 100% More

Vehicle Purchase We purchased this Chevy Sonic for my mom. Criswell made the process quick and painless. They honored their competitor’s pricing and our sales represen We purchased this Chevy Sonic for my mom. Criswell made the process quick and painless. They honored their competitor’s pricing and our sales representative Anthony delivered the Sonic to my house. More

Best salesperson We were looking for a replacement of our 2014 Equinox. Anthony Vettuone provided us with options on how to reduce the price (e.g. Veterans discount) o We were looking for a replacement of our 2014 Equinox. Anthony Vettuone provided us with options on how to reduce the price (e.g. Veterans discount) of a 2018 Equinox. The dealership also gave us a good value for our trade in.. Financing was easy. All in all it was a very smooth transaction. Anthony walked us through the whole process, and also took time to explain the new features in the new car and how everything Worked. We would definitely go back to this dealership. More

New Chevy Work Truck Friendly staff, quick transaction time, great selection of inventory, and great buying experience. I will definitely be looking here again for my next Friendly staff, quick transaction time, great selection of inventory, and great buying experience. I will definitely be looking here again for my next business truck! It was worth the 8 hr round trip to visit this dealership. More

A great and exciting Corvette These guy made buying my new Corvette a great pleasure. They represent one of the most complete deanships for buy a sports car . I will always recom These guy made buying my new Corvette a great pleasure. They represent one of the most complete deanships for buy a sports car . I will always recommend them to anyone . this is my second Corvette purchased from them. More