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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,792 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,792 reviews

October 13, 2022

The staff was professional, friendly and courteous. My stay was pleasant and quick. I was kept updated about the progress of my car. More

by andrewslauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 13, 2022

It was a great smooth experience, sold me with the personal relationship and service given. More

by C.Reeve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Oct 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 12, 2022

Service Department is excellant, handling all requests for service.they do all they can to accommodate customers More

by Tjicha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and make your experience a memorable one.

October 12, 2022

Best cars but they gave me horrible interest rate that I had to switch banks and do their job to get the lowest rate, When my credit is excellent. Their rate was 10.1, I got my rate for 3.4 with another ban More

by EDDYLEMUS87
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Kueshal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DCH Wappingers Falls Toyota responded

Mr. Lemus, If you would, please contact me to discuss this further. My name is Daryl Callahan and I am the General Sales Manager. I would like to learn more so that I can help, however, I have not seen any recent transactions under your name. I understand that an interest rate is an important part of vehicle financing. We cannot obtain a loan without having processed a credit application and from there working with several banks who ultimately determine the rate you received. It is possible that in the time between purchasing the car and refinancing, you may have had an increase in your credit score. I am happy to hear that the new rate is much lower! You can reach me at 845.296.4231 or dcallahan@dchusa.com Best Regards, Daryl Callahan

October 12, 2022

Was not happy did not solve the problem it's a lease so I covered myself not going to worry about it More

by 55dowop
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Judith gustavss
Oct 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

October 12, 2022

Joe was excellent. I waited a while for my car to arrive and he kept me updated during the whole process. When the car arrived the buying process was easy and went smoo More

by TJ6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! It's a pleasure to know our team could assist you and provide you with outstanding service. We look forward to working with you again in the future!

October 12, 2022

Outstanding rapid service which was well executed. The waiting area was spacious with great amenities! More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 12, 2022

Courteous, trustworthy, straightforward, - A pleasure to do business with. Plenty to choose from and listen to your needs. More

by BBECKWITH0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

October 12, 2022

Did not fix my problem so I was not happy it's a lease so I'm not going to worry about More

by 55dowop
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Judith gudtavss
Oct 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

October 12, 2022

Servicing took far too long. It was three hours. Would have appreciated a better estimate of time. Also more clarity is needed on coverage, and I did not get a satisfactory expla More

by RICHBARTH
Recommend Dealer
No
Employees Worked With
I did not work with any of the listed people.
Oct 14, 2022 -

DCH Wappingers Falls Toyota responded

Hi Mr. Barth, Thank you for your time in leaving us a review. I know there were services added during the visit which inflated the time. We needed to do a better job of letting you know that would be the case. I’m sorry we failed you in that regard. In reference to the nav concern, there is an update coming next month. Right now your system is current. The price that was quoted was $ 170.00 for the update. That is what Toyota charges us, so there is no markup in the price. We look forward to seeing you on the next visit. Thank you again, Ben Carlson 845-396-4261

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