DCH Wappingers Falls Toyota

This is the 5th car I have purchased from DCH Wappingers Falls Toyota. I keep coming back because of the exceptional service and friendly staff. Falls Toyota. I keep coming back because of the exceptional service and friendly staff. More

Wonderful experience with DCH Toyota. My salesperson Nate was cordial and so knowledgable and guided me seamlessly through the entire process. Would highly recommend them! was cordial and so knowledgable and guided me seamlessly through the entire process. Would highly recommend them! More

81 minutes for an oil change and tire rotation is ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half More

I have been a long time toyota customer and have had a good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. good experience in the past. This past year the service has changed. I will only make my appointments online now due to rude service when I call. On this visit I felt like the person was annoyed and abrupt with me. I purchased my care a year ago and was supposed to receive a free oil change and tire rotation. I had to fight for the free oil change and was told I would have to pay for the tire rotation because I can't get both free services at the same time. I guess this was in the small print somewhere but this was not told to me in advance. More

I've been a customer of this dealership for 12 years and they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in f they have, in the past delivered 5 star service. However, this last service was considerably worse than average. I brought my 2009 Highlander in for routine service --oil change, tire rotation and tune up. Picked it up at 5:30 and as we drove away the check engine and stability control lights came on. Immediately came back to dealership, but only sales was still there and we got a "we are not authorized to make decisions for service". They found (?) a service tech who scanned the computer and said no issues. Reset the lights. As we drove away the same warning lights came on! Drove home and said we would del with it tomorrow. Called the next day and was told to bring it in. When we got there the service rep said it could take 1.5 hr or more because "You did not have an appointment". I didn't know I needed an appointment to fix a problem you created! However, within a half hr he did come back and said it was a hose not connected that caused the issue. No explanation of how a hose caused a vehicle stability fault. But, in fairness, the car has been running for 4 days without any further incidents. So, while this ordeal was frustrating, in the end the car is running well. The asst. sales manager who helped us in the 1st evening gets a 5 star rating, the service rep gets 1 star for his attitude toward a customer. More

Prompt courteous service. Good instructions beforehand to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time to have car ready to deal with recalled fuel pump. Very helpful and got me booked in great time More

The service was completed as described to me and as needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. needed. The shuttle driver was very helpful in bringing me to work and picking me up from work to get my car. More

it was a pleasure working with avi helping us to buy another toyota camry. i feel that he got the best price he could for us considering the limited supply of cars. i was amazed to get the car on the r another toyota camry. i feel that he got the best price he could for us considering the limited supply of cars. i was amazed to get the car on the road in less than 8 hours after we entered dch. i would highly recommend avi to anyone looking to buy a car at dch what else can i say A TOP NOTCH SALESMAN More

Knowledgeable, timely, and friendly service with a smile and a firm handshake. I've bought Toyotas at DCH before and will recommend them to any that ask ! and a firm handshake. I've bought Toyotas at DCH before and will recommend them to any that ask ! More

Excellent service. Have used them since around 2005. Every thing always goes smoothly and quickly. They bent over backwards to help me when my wife passed away. Every thing always goes smoothly and quickly. They bent over backwards to help me when my wife passed away. More