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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
6,979 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 6,979 reviews

July 02, 2021

Mr. Daryl Callahan (General Manager) - bad customer service, Score=0 Mr. Abel (Business manager) - tried hard score=4 M’s. Sinapi- great saleswoman Score=5 More

by PE S Wynn MD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daryl Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Jul 08, 2021 -

PE S Wynn MD responded

My honest and true opinions. Mr. Lee Burns (General Manager) can call my cell - if he wants to hear directly but he doesn’t need to.

July 02, 2021

Avi was very good. No nonsense and an easy car purchase. More

by WJKELLY2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pinkal Patel
Jul 06, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review!

July 01, 2021

The first person I spoke with at the dealership was Ashley Hansen. She had called me from my on line search to notify me that the model that I was looking for had just arrived. She was pleasant as we More

by RSMITH3949
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hansen, 5 stars, Daniel Sweeney
Jul 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the exceptional five-star review! It sounds like our staff went above and beyond to assist you and make your experience one to remember!

Jul 02, 2021 -

RSMITH3949 responded

Thank you. It was a good experience overall. I was a little wordy in my review and got cut off before finishing my last thought. What I started to say was that I have bought many new cars over the years, and I believe Dylan Abell was the most informative Finance Manager that I have ever dealt with. The entire staff, including the cashier, whose name escapes me, was fantastic to deal with. I would certainly recommend the dealership to anyone.

July 01, 2021

The process was fast and easy and I was uneasy about buying my first car and they were wonderfully respectful and answered all my questions More

by TY.J.RATH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We look forward to working with you again in the future!

July 01, 2021

It’s always a pleasure doing business with DCH Toyota. Everyone is nice and knowledgeable and I would recommend this place to family and friends. More

by MELISSACC1221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember her name but she was real nice
Jul 01, 2021 -

DCH Wappingers Falls Toyota responded

Melissa, we appreciate you taking the time to provide your feedback! It's a pleasure to know our team could assist you and provide you with outstanding service!

June 30, 2021

Fantastic experience. Our salesperson was wonderful and made the process super easy and fun. The center itself is very well appointed and comfortable. More

by GOLDMANTRACY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hayes
Jul 01, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding you recent experience with us!

June 30, 2021

EVIN is the best!!! Every time I come there it's like seeing family...Smart. Efficient and they put up with my sassyness. :) Everyone in the service department is great More

by TAMAR.LEVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Mike Giordano
Jul 01, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again soon!

June 28, 2021

Staff was friendly and informative. Took my car on time and finished without delay. More

by REDANGEL51763
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jun 29, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

June 28, 2021

The dealership was overall good. I felt that the dealer could have communicated more often with me about the status of a title/lien that was held up. It was over two weeks from the date I negotiated the de More

by BENANDJAMIE.ELLIOTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall, Jason Hayes
Jul 02, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback! We're sorry about the miscommunication. At our dealership, customer satisfaction is our top priority and we strive to always hit that mark with every experience. If you'd like to speak further about your experience please contact us at (845) 288-0892.

June 28, 2021

rep was polite, efficient, and answered my questions. dealership/service department area was clean and well lit , everyone was covid pro-active. i will certainly come back More

by georgepschmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jun 29, 2021 -

DCH Wappingers Falls Toyota responded

George, we appreciate you taking the time to share your experience! We're so happy you had a great experience working with our team and we hope to see you again soon!

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