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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.7
9,297 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 5,390 service reviews

September 30, 2026

Long wait, but Matthew is great. I waited 2 hours and 15 minutes which is long. More

by CHOU.GEORGE
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Sep 30, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback. We’re glad to hear that Matthew provided great service, and we appreciate your patience during your visit. We’ll also take your comments about the wait time into consideration as we work to improve the experience.

September 30, 2026

I had my regular service of my Toyota Corolla and my wife's Corolla. I Lauren Fusaro has been my service advisor for several years an she has given us exceptional customer service. Friendly and honest w More

by JMMFORTHDAN
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Sep 30, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty over the past 30 years! We’re so glad to hear that Lauren has consistently provided friendly, honest, and exceptional service. We truly appreciate your trust in DCH and are grateful to have you and your family as longtime customers.

September 30, 2026

I asked them to clean the inside of my windows and they said no, and then I got a phone call while in the waiting room my car was done. Why didn't they come into the waiting room to get me? Informal. I als More

by Saramelia723
Recommend Dealer
No
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Sep 30, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 30, 2026

The place is clean and comfortable The people who work there are professional, patient and trustworthy More

by Zultkd1111
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Sep 30, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad you found our facility clean and comfortable and that our team provided professional, patient, and trustworthy service. We truly appreciate your business!

Sep 30, 2026 -

DCH Wappingers Falls Toyota responded

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September 30, 2026

Paying for diagnosis of the car which wasn't diagnosed or fixed I am so angry about it More

by Elizabethmwaura05
Recommend Dealer
No
Employees Worked With
Andrew
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Sep 30, 2026 -

DCH Wappingers Falls Toyota responded

Elizabeth, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 29, 2026

Answered all my questions about RAV 4, never had any problems at Toyota Service. Staff is very polite More

by EDBARRACK
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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September 28, 2026

I had an issue come up during a recall repair, but I was extremely happy with the way Toyota handled the situation. Sometimes unexpected issues happen, and to me, what matters most is how a business respond More

by Ria S.
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Print
Sep 28, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share such a thoughtful review. We understand that unexpected issues can be frustrating, so we’re especially glad to hear our service team was professional, communicative, and accommodating throughout the process. It’s wonderful to know they were able to minimize the inconvenience and turn the situation into a positive experience. We truly appreciate your understanding, kind words, and recommendation!

September 28, 2026

I have had difficulty getting a response and there is not a way to contact people. The messaging system is not very helpful. I have not had all of my concerns resolved More

by LISAPALMIERI231
Recommend Dealer
No
Employees Worked With
Judy Deems
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Sep 28, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 27, 2026

You guys keep pushing me to buy tires, and not performing the services you say you will More

by Mikeohare0
Recommend Dealer
No
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Print
Sep 28, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 27, 2026

I would have appreciated if someone would have told me that whoever was helping me was going on a break or something. I was waiting for about 2 hr and my car was already done and parked but I had to go lo More

by Cakomeah05
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Print
Sep 27, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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