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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.7
9,458 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 5,516 service reviews

November 11, 2026

It was good. Although it took 1.5 hours to do a NYS Inspection. Should not take that long. Maybe service techs were overloaded with work. More

by fxtanzi
Recommend Dealer
Yes
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Nov 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We're glad your overall experience was good, but we understand your frustration with the wait time for a NYS inspection. We apologize for the delay and appreciate you bringing this to our attention. Your comments will be shared with our service team as we work to improve the experience.

November 11, 2026

Vehicle was done earlier than promised. Nice waiting area. I'll be back again for my next service. More

by SARAHJEANCANNING
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Nov 11, 2026 -

DCH Wappingers Falls Toyota responded

We're glad your service at DCH Wappingers Falls Toyota was completed ahead of schedule and that you enjoyed our waiting area. We look forward to seeing you again at your next visit. Thank you for your continued support!

November 11, 2026

The service department clearly does NOT have enough mechanics/technicians. You have to book appointments many weeks in advance, and every service takes much longer than it should. More

by Shepherd.Niall
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Nov 11, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

November 10, 2026

Performed NYS inspection when I brought car in for oil change. This saved me an additional appointment . More

by Dave&JoAnn
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Nov 10, 2026 -

DCH Wappingers Falls Toyota responded

Hi Linda, we're glad we could make your visit to DCH Wappingers Falls Toyota more convenient by completing your NYS inspection during your oil change. Thanks for your kind review!

November 10, 2026

Service visit completed in the time frame promised. Toyota care 2nd visit included free inspection. More

by MANDRAS84
Recommend Dealer
Yes
Employees Worked With
Glenn Veres
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Nov 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad your service visit at DCH Wappingers Falls Toyota was completed within the promised time and that you were able to take advantage of the complimentary ToyotaCare inspection. We appreciate your support and look forward to assisting you again!

November 10, 2026

Good service. Have brought from here in the pass. No problem with the service in the pass. More

by parkwalkme
Recommend Dealer
Yes
Employees Worked With
Theo
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Nov 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're happy to hear you've continued to receive good service at DCH Wappingers Falls Toyota. We appreciate your continued trust and support and look forward to assisting you again!

November 09, 2026

Great Service and employees go above and beyond for the customers Judy herself is a pleasure to deal with More

by Bruce.peters
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Nov 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're happy to hear the team at DCH Wappingers Falls Toyota went above and beyond to provide great service. We'll be sure to share your wonderful comments with Judy. We appreciate your support!

November 09, 2026

Very knowledgeable and patient. Nothing was a problem and there was no pressure. Made the process simple. Returns phone calls and texts , excellent customer service . More

by GoneCruisin
Recommend Dealer
Yes
Employees Worked With
Jamal Pollard
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Nov 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're pleased to hear our team at DCH Wappingers Falls Toyota provided knowledgeable, patient, and pressure-free service. We're happy the process was simple and communication was excellent. We appreciate your support.

November 08, 2026

The experience was fine. I didn't know prior to my appointment that you do not have your own shuttle. More

by DANADKS
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Nov 08, 2026 -

DANADKS responded

I did not like the smell of the car that picked me up at 7:45a. He must have pets because his car smelled. If someone had to go to work at a big corporation, the smell wouldn't be so great.

Nov 08, 2026 -

DANADKS responded

the service was great. Thank you

Nov 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We're pleased to hear you were satisfied with the service, but we apologize for the confusion regarding our shuttle service and the unpleasant odor in the vehicle. We appreciate you bringing these concerns to our attention so we can work to improve the experience at DCH Wappingers Falls Toyota.

November 08, 2026

Very professional and courteous staff. They were very knowledgeable in their area of expertise and they were trustworthy More

by LITTLEGIANT2005
Recommend Dealer
Yes
Employees Worked With
Matthew in service. Luzman and Joshua in sales
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Nov 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're pleased to hear the team at DCH Wappingers Falls Toyota provided professional, courteous, and knowledgeable service. Your trust means a lot to us, and we appreciate your support.

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