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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,486 Reviews

4,486 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 17, 2025

Promised 90 minutes or less. Took 125. Only got car after texting twice to ask. More

by Amy Orlowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

DCH Wappingers Falls Toyota responded

Amy, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 16, 2025

Stress free Stress free , smooth transaction. Both guys followed up and made the process so smooth More

by Paulmeyer25
Recommend Dealer
Yes
Employees Worked With
Kurt and Kieth
Sep 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re so glad to hear the team made your experience stress-free and smooth from start to finish. We appreciate your feedback and look forward to serving you again in the future! 🚗✨

September 16, 2025

I purchased a new vehicle from this dealership. The experience was very positive. The vehicle was ordered between emails and telephone conversation. When the vehicle arrived, I was notified by a ph More

by zman713
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing such a detailed review! We’re thrilled to hear that your experience was smooth, positive, and pressure-free from start to finish. It’s wonderful to know our team had everything prepared and took the time to walk you through your new vehicle’s features. We truly appreciate your continued trust and look forward to welcoming you back whenever you’re ready for your next purchase. 🚗✨

September 15, 2025

I’m very satisfied- they were thorough and reasonable and the work was done in a timely manner More

by Adinalong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you were satisfied with the thorough, timely, and reasonable service. We appreciate your support!

September 15, 2025

I felt like there was nothing to think about. The dealership knew what they were doing. More

by DSCIANNA
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Sep 16, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our team made the process easy and confident for you. We appreciate your trust in us!

September 14, 2025

When I have a appt. They are always on time will have back on the road as soon as possible More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Bob! We’re glad to hear our team keeps your appointments on time and gets you back on the road quickly. We truly appreciate your support! 🚗✨

September 14, 2025

Bryce helped us get the best deal for a trade. And he ordered new floor mats. My husband is very happy with his car. ?? More

by Sanchezgal
Recommend Dealer
Yes
Employees Worked With
Bryce Mann
Sep 15, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad Bryce was able to help you get the best trade-in deal and take care of the new floor mats. We’re happy to hear your husband is enjoying his car! 🚗✨

September 13, 2025

Everyone was attentive courteous and delivered the car on time. I would buy a car there again. More

by Teburke7
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel was the finance person. He was 5 stars.
Sep 13, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear our team provided attentive and courteous service and delivered your car on time. We look forward to welcoming you back when you’re ready for your next vehicle!

September 13, 2025

The team at DCH are customer focused Avi, Josh and Dylan made the buying experience seamless From sales, service to parts DCH has got you covered No need to look further DCH is the best option More

by david.winderbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bartko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing this wonderful feedback! We’re so glad to hear Avi, Josh, and Dylan made your experience seamless. It means a lot to know our sales, service, and parts teams are all delivering the level of care you deserve. We truly appreciate your recommendation and look forward to serving you again!

September 12, 2025

They took care of exactly why I needed to have done. They didn't push too hard to try and sell me something that I didn't need/expect. More

by jdeloren77
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rivera
Sep 12, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad we were able to meet your needs without any pressure. Providing honest and respectful service is very important to us. We appreciate your trust and look forward to helping you again!

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