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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.7
9,141 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 5,261 service reviews

August 18, 2026

Very satisfied with the service level provided Lauren provided excellent service The loaner car helped us immensely More

by THINKPAD1A
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Aug 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the terrific feedback! We’re glad Lauren provided excellent service and that the loaner vehicle made things easier for you. We truly appreciate your business!

August 17, 2026

Service was great and employees were friendly, technician video was helpful, only complaint was the wait (about 2 hours for a NY inspection) More

by amandamott23
Recommend Dealer
Yes
Employees Worked With
Andrew
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Aug 18, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad you found our team friendly and the technician video helpful. We apologize for the longer-than-expected wait and appreciate your patience. We hope to provide an even smoother experience next time!

August 15, 2026

Everything went well Everything went well, Mathew was great Everything went well, Mathew was great getting my car in and out for its service. More

by DEVIKA0975
Recommend Dealer
Yes
Employees Worked With
Mathew
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Aug 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad Mathew made your service visit quick and efficient and got your car in and out smoothly. We truly appreciate your business and look forward to serving you again!

August 15, 2026

Avi made the experience fun. Im happy with my experience. Avi was an excellent communicator. More

by DONNAMOR04
Recommend Dealer
Yes
Employees Worked With
Avi
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Aug 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad to hear Avi made your experience fun and enjoyable while keeping communication clear throughout the process. We truly appreciate your feedback and are happy you had such a positive experience!

August 15, 2026

Extremely knowledgeable and went above and beyond explaining the vehicle I would recommend him to others shopping Toyotas. More

by DOMINICK.CRISTIANO
Recommend Dealer
Yes
Employees Worked With
Kurt
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Aug 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback, Dominick. We’re glad to hear our team member went above and beyond to explain the vehicle and make your experience a positive one. We truly appreciate your recommendation and look forward to helping you again!

August 15, 2026

Overall good The experience would be better if I didn't have to wait so long for my car or I had more control over the options I wanted More

by sandy m
Recommend Dealer
Yes
Employees Worked With
Ray
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Aug 15, 2026 -

DCH Wappingers Falls Toyota responded

Hi Sandy, thank you for sharing your feedback. We’re glad your overall experience was positive, and we understand how frustrating it can be to wait longer than expected or have limited options to choose from. We appreciate your patience and your honest feedback, and we’ll continue working to improve the experience for our customers.

August 14, 2026

The waiting time for maintenance is very long The waiting time for maintenance is very long More

by JCPAINTER21
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Aug 14, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 13, 2026

Service was better than it used to be. More personable and efficient. Improved from past experiences More

by LANDROVERANGEL
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Aug 14, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for giving us another opportunity to serve you! We’re glad to hear you noticed the improvements in our service and that our team was more personable and efficient. Your feedback means a lot to us, and we look forward to continuing to provide you with an even better experience!

August 13, 2026

Nice, clean area. Easy to get to. They check you in right away. Easy to make reservations. They provide video of the service and also update the CARFAX. More

by CRIS.MOTA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad you found our location clean and convenient, and that our check-in and reservation process made things easy. We’re also happy to hear you appreciated the service video and CARFAX update. We truly appreciate your business and look forward to seeing you again!

August 12, 2026

Well, did oil change well, friendly and professional. Had an issue with a tool left on top of the car and issue is being resolved. Not upset, mistakes happen. I know I've made plenty More

by Tomschipsi
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Aug 12, 2026 -

Tomschipsi responded

Great service department. Thank you Tom and Melissa

Aug 13, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your understanding and thoughtful feedback! We're glad Tom, Melissa, and our service team provided friendly and professional care and are addressing the issue for you. We truly appreciate your patience and kind words!

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