Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.7
8,960 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
Contact Dealership
View Awards

1349 Route 9

Wappingers Falls, NY

12590

Directions

By Type

Showing 5,131 service reviews

June 21, 2026

Great Service,Lauren is an excellent worker. Lauren is exceptional at her job.Great customer service. Lauren deserves recognition. More

by AWILLIE563
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Report | Print
Jun 21, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear Lauren provided excellent service and made such a positive impression. We truly appreciate you taking the time to share this, and we agree she is a valued member of our team. We’ll be sure to recognize her!

June 20, 2026

Great Professional My experience with the dealership was positive and professional. The staff was welcoming, answered my questions clearly, and made the process easy to understand without making me feel pre More

by DESTINYMINTO123
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
Report | Print
Jun 20, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re happy to hear your experience was positive and that our team made the process clear, comfortable, and pressure-free. We truly appreciate your recognition of our customer service and attention to detail, and we’re glad we could leave you with a great overall impression. We look forward to seeing you again in the future!

June 20, 2026

Lauren fusaro is the best. Before I had a bad experience with another staff. Lauren is the best ????she explains everything. Every question you ask, she will respond with great More

by aneudyfernandez
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Report | Print
Jun 20, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're so glad to hear Lauren provided clear explanations and great communication throughout your experience. We truly appreciate you giving us another chance and look forward to serving you again!

June 20, 2026

Lauren is not at fault for the poor experience. She did her best for damage control. A job that should have taken about two hours took 3.25 hours. Also, I did not receive the video update I had bec More

by RBCALLENDER
Recommend Dealer
No
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Report | Print
Jun 20, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 19, 2026

Lauren is a pleasure to work with and I hope to see her next time I take my car in. EXCELLENT. Service is and has always been superb. Will be back in October for yearly inspection More

by ELLIOTTINKLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad Lauren provided such a great experience. We appreciate your continued trust and look forward to seeing you again for your inspection in October!

June 19, 2026

It's almost a pleasure to come to your dealership and spend money on my vehicles to be worked on. More

by JCGOLF44
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Report | Print
Jun 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We know vehicle service is an investment, so it's especially rewarding to hear that our team makes the experience a positive one. We truly appreciate your trust and look forward to taking care of your vehicles for years to come!

June 18, 2026

This Toyota dealership is very efficient, thorough and organized. They are very professional and easy to work with. More

by ECKELMAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're glad to hear you found our dealership efficient, organized, and professional. We truly appreciate your support and look forward to working with you again!

June 18, 2026

I brought my daughter's truck (I'm the vehicle owner) in for an A/C. Lauren explained what the plan was, and how they planned on ensuring the problem will be rectified. The tech went over the truck like it More

by Josher1965
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Report | Print
Jun 18, 2026 -

Josher1965 responded

Thank you to all the staff DCH Toyota for keeping my daughter safe

Jun 18, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful review! We're glad Lauren clearly explained the plan and that our technician took such great care in diagnosing your daughter's truck. It means a lot to know she felt well taken care of, and we truly appreciate your trust in our team.

June 18, 2026

As Arnold Schwarzenegger once said 'I'll be back' Service was great and the Toyota reps were professional. More

by GPAONESSA52
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Jun 18, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your fun and kind review! We're glad to hear you had a great service experience and that our Toyota team was professional and helpful. We look forward to seeing you again! 😄

June 18, 2026

It was a pleasurable experience Thomas gave full attention to my concerns and stayed in touch with me during the service More

by mnhfishkill
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Jun 18, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're glad to hear Thomas provided attentive service and kept you informed throughout the process. We appreciate your support and look forward to assisting you again!

1
2
...
514