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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.7
8,564 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 4,859 service reviews

March 01, 2026

Professional and courtesy at dealership Done Professional and courtesy at the dealership Agreed Agreed Agreed ?? More

by OTEROJ
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
Mar 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you found our team professional and courteous. We truly appreciate you taking the time to share your experience.

March 01, 2026

Had battery problem and numerous dash board lights. Got battery at local repair shop. 6 days for an appointment when I am having a problem is not good customer service. Had oil changed.. More

by JACKARENE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 01, 2026

Done quickly. Liked the video. Lauren was very friendly and helpful. Look forward to the next service in a couple of months. More

by gjac44
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Mar 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad your service was quick and that you enjoyed the video. Lauren will be happy to hear your kind words. We look forward to seeing you again in a few months!

March 01, 2026

Professional and courtesy at Toyota Professional and courtesy at Toyota Wappingers Professional and courtesy at Toyota More

by OTEROJ
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Mar 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear you found our team professional and courteous at Toyota Wappingers. We truly appreciate your feedback and look forward to serving you again.

March 01, 2026

Got to the dealership a few minutes early, waited for the door to open, drove in, checked in and waited until my service was completed. In total, was there for a hour and a half. More

by DJDAUTO715
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Mar 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We appreciate your patience and are glad your service was completed efficiently. We hope everything with your vehicle is running smoothly and look forward to seeing you again.

March 01, 2026

Always a quick visit . Procedures explained in detail. Very thorough. Very nice staff working there More

by klgiacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad your visits are always quick and that our team takes the time to explain everything thoroughly. We appreciate your support and look forward to seeing you again!

February 28, 2026

I have been going to DCH Toyota for 20 yrs. Great Service. Tom Hackett my service advisor is very knowledgeable and ensures my issues are resolved. More

by BPEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin the tech who worked on my car on 2/11 is very knowledgeable. He figured out the issue with my tire pressure gauge and why it was coming on without there being a reason for it to come on.
Feb 28, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your loyalty over the past 20 years! We truly appreciate your continued trust in DCH Wappingers Falls Toyota. It’s wonderful to hear that Tom has consistently provided knowledgeable and dependable service while making sure your concerns are fully addressed. We’ll be sure to share your kind words with him. We look forward to taking care of you for many more years to come!

February 28, 2026

A great place to buy a car and also to have your car serviced. Everyone is extremely nice and helpful. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2026 -

DCH Wappingers Falls Toyota responded

Hi Ellen, thank you for the wonderful review! We’re so glad to hear that you’ve had a great experience both purchasing your vehicle and servicing it with us. Our team takes pride in being helpful and welcoming, and your kind words truly mean a lot. We look forward to continuing to assist you whenever you need us!

February 28, 2026

No one calls you with any up dates and I feel I was lied to about a lot u don't offer loaner cars like every one else does it was a horrible experience More

by T.CAHALIN
Recommend Dealer
No
Employees Worked With
Cornell
Feb 28, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 28, 2026

Very polite and helpful. Car was in for 2 software updates and tires got rotated. Appreciate the short time the car was there. More

by mls0952
Recommend Dealer
Yes
Employees Worked With
Idk...in service dept.
Feb 28, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience with our team. We’re happy we could get your car in and out quickly while taking care of the updates and tire rotation. We appreciate your trust in us and look forward to assisting you again in the future!

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