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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.7
8,485 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 4,801 service reviews

February 16, 2026

Excellent service! Employees are great! My car was quickly serviced. I appreciate the time the mechanic took to explain and show his analysis of my car, what work neede More

by BusyBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Feb 16, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear your service was completed quickly and that our team took the time to clearly explain the inspection and recommended work. We truly appreciate your trust and are happy to know you were pleased with the care and maintenance of your vehicle.

February 15, 2026

I was welcomed with a smile in the garage and also by Tom Hackett. He answered all of my questions-very knowledgeable. Very happy experience with everyone. More

by Kimverven
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re so glad you were welcomed right away and that Tom Hackett was able to answer all your questions and make your visit such a positive experience. We truly appreciate your review and look forward to seeing you again.

February 14, 2026

I brought car in for inspection. It needed tires. And of course and alignment. Ok. Take care out and immediately it doesn't feel right. Steering wheel slight tilt to left and car pul More

by MikesQ5
Recommend Dealer
No
Employees Worked With
Lauren Fusaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Report | Print
Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 14, 2026

Would have been better to be updated sooner at status of truck. Service was good More

by JCASTELLANOS123.JC
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re sorry you weren’t updated sooner on the status of your truck, and we appreciate you letting us know. Customer satisfaction is our priority, and we’d like the opportunity to make things right, please call us at (845) 288-0892. We look forward to serving you better next time.

February 14, 2026

Easy to schedule. On time appointment as promised. Fast and I like the video explaining the cars overall condition. More

by lenape26
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
Report | Print
Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear scheduling was easy, your appointment was on time, and you enjoyed the video explaining your car’s overall condition. We appreciate you choosing us and look forward to your next visit!

February 14, 2026

Work appears to be well done. Hackett was helpful. Cold calls to dealership were hard to get through to a person. More

by dvandenbroek55
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Feb 14, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear the work was well done and that Hackett was helpful during your visit. We also appreciate you letting us know about the difficulty reaching someone by phone. Your comments help us improve, and we’ll be sure to share this with our team.

February 14, 2026

Nothing but trouble. 3recalls .spent 6 weeks at the dealership.still problems.im reaching out to the attorney general on Monday More

by Ron
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Ron, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 14, 2026

The service was great and had great customer service! Will definitely go back in the future More

by SELENAHMANN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re so glad to hear you had a great experience and received excellent customer service. We truly appreciate your feedback and look forward to welcoming you back in the future!

February 14, 2026

The whole appointment process went off without delay. I was immediately attended to when I arrived. Then Thomas Hackett got me checked in and went over the service process. I especially liked the technic More

by bobcpr2000
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear your appointment went smoothly and that you were checked in right away by Thomas. It’s great to know you appreciated the technician video and the quick, efficient service. We truly appreciate your feedback and look forward to serving you again.

February 13, 2026

Service people are kind and clear in communication. That was interesting seven words wonder why? More

by ACUKAJ0
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rivera
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Feb 13, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our service team was kind and clear in their communication. We also appreciate your note, and we’re happy to help answer any questions you may have about your visit.

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