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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,339 Reviews

4,339 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 04, 2023

It’s always a pleasure having work done here. They try to please their customers Thank you More

by KFISOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 04, 2023

Excellent and professional service when I visited DCH on route 9 to have my media console set up. I pulled into the service department, someone welcome me and directed me to the right staff/unit while prep More

by Yemisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember names
Mar 04, 2023 -

Yemisi responded

I will recommend DCH to family and friends

March 04, 2023

Nice waiting area, staff was efficient and courteous service, and all work was completed as specified. More

by Duane W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

DCH Wappingers Falls Toyota responded

Duane, thank you for the great five-star review! It's a pleasure to know our team could assist you and make your experience a memorable one.

March 03, 2023

Very clean. Everyone was super helpful. They have a great waiting area too. I got a yummy cappuccino from the fancy coffee machine. More

by ROL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy and a mechanic… maybe his name was Steve?
Mar 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 02, 2023

Service department keeps my truck running well and the people in the service department are friendly. More

by MDDRAGONETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

March 02, 2023

Every time I have service done here something go’s wrong and even when I bring it to attention it still doesn’t get corrected. I don’t think I’ll be coming back unless someone rectified this in some way. More

by vincenzoincorvaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure who would be reasonable for this other than the management.
Mar 02, 2023 -

DCH Wappingers Falls Toyota responded

Hi Vinny, I called you today and left you a message. I was hoping to speak with you and learn more of what happened. I look forward to speaking with you. Thank you, Ben Carlson Fixed Operations Manager 845-296-4261

March 02, 2023

I have been looking for a used Prius Prime since 08/22. I had a deposit at the Milford, Ct dealership since August with little results. Thank you Avi for a great experience. Avi was friendly, informati More

by VTSKIBUM99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Boye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Korwatch
Mar 02, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Avi! It sounds like he went above and beyond to assist you and make your experience a memorable one. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

March 02, 2023

This dealership and especially Andrew Irkliewskij in Service care about you even after they sell you a car. More

by AMYCLIFFORD27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Irkliewskij
Mar 03, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Andrew! We're so happy he could assist you.

March 02, 2023

Pleasant experience, Kurt was great. Honest, patient with questions. He helped with insurance and DMV. Terrific More

by Mfmom2004
Recommend Dealer
Yes
Employees Worked With
Kurt Kueshal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receptionist was helpful and pleasant
Mar 02, 2023 -

Mfmom2004 responded

You folks were great

March 02, 2023

Avi was informative and low pressure! He followed up promptly and we felt well taken of. More

by Awurtsbaugh
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Avi!

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