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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,339 Reviews

4,339 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 24, 2022

They have always been reliable and worked to save me some dollars. I'll keep coming back. More

by ARCHIMADES314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

November 24, 2022

DCH Toyota is consistently excellent in its car care AND its customer service. I have been a loyal customer for 20 years because of this. Once repairs or maintenance service is complete, the cars run good More

by JKENN42857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and make your experience a good one. We truly appreciate your loyalty to our dealership and look forward to working with you again in the future!

November 23, 2022

Easy to make an appointment, prompt, friendly service, great communication. Highly recommend DCH Wappingers Toyota to my family and friends. More

by njb215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
Nov 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

November 22, 2022

Very good service. Efficient and informative diagnosis for service to be performed. Documentation of work completed. Thank you all. More

by WCAPICHIONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 23, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 21, 2022

DCH has Efficient service, a friendly staff, a pleasant waiting area and the ability to schedule a service in a reasonable amount of time. More

by snelsonpa49
Service Time
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

snelsonpa49 responded

Great dealer.

November 20, 2022

Quick, friendly and thorough service. Waiting area was clean and inviting. Will be back for future service! More

by greenaimpirro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure - Tom? He mentioned having a sight impairment. He was very friendly and helpful.
Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We look forward to working with you again in the future!

November 19, 2022

Had an appointment at 7 am to rotate my tires for the 1st time at 5,000 miles . My car didn’t go into the shop until 10:00 . The service manager said 3 guys called out sick . I was not happy to wait 3.5 hour More

by SINBIN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ciarra Arias
Nov 22, 2022 -

DCH Wappingers Falls Toyota responded

Hello sinbin99 I'm very sorry you got caught up in that the other morning. Unfortunately, covid is still real and at the drop of a hat staffing got wiped out. I can promise you that is not norm, and I hope you'll give us another shot to prove that to you. Thank you, Ben Carlson Fixed Operation Manager 845-296-4261

November 18, 2022

My car was done, and parked outside, yet i sat and waited cause the guys were in the break room. More

by OPRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

DCH Wappingers Falls Toyota responded

Dear OPRR, I'd like to find more out what happened. If you wouldn't mind contacting me directly so I may learn more of what happened. Thank you, Ben Carlson Fixed Operation Manager 845-296-4261

November 18, 2022

So far no complaints my service are always good and would recommend the company to friends and family More

by FERNANDEZJONELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Newsham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 18, 2022

Very nice, thorough, and helpful in answering questions. very comfortable waiting area. Very professiona and competent. More

by thereserhoades1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name but gets 4 stars
Nov 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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