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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,339 Reviews

4,339 Reviews of DCH Wappingers Falls Toyota - Service Center

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October 26, 2022

Friendly staff with timely updates mechanic provided video of areas that were inspected on my vehicle providing conditions and status. The video was texted to my phone very convenient record to retain f More

by POWEN789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Oct 27, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you and make your experience a memorable one. We look forward to working with you again in the future!

October 26, 2022

This was my first service and they were expeditiously thorough! I really appreciate how quickly they were done. I am looking forward to continuing to do business with DCH! Now if only I could schedule an More

by EJay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 25, 2022

What can you say. When you have management, and staff that ACTUALLY believe in customer satisfaction, you get a company like DCH Wappingers Falls Toyota. I’ve given th More

by rgraham460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! It sounds like our team went above and beyond to assist you and make your experience a memorable one. Customer satisfaction is always our top priority and we're happy to have met that mark. We look forward to working with you again in the future!

October 25, 2022

People were friendly and work was done efficiently and they went out of their way to ge me loaner car More

by prichardch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy
Oct 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're so happy you had such a great experience at our dealership!

October 25, 2022

I loved the people there, they had such great attitudes and energy, i felt very comfortable while waiting. I appreciate a good atmosphere when i see/feel one. can’t wait for any future visits! More

by daisy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of here name but she looked young and was the receptionist who attended me! 5 stars or more
Oct 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback, Daisy! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

October 22, 2022

Service is quick, efficient, and thorough. Everyone is friendly. I enjoy the free latte while waiting More

by Lnlstrait
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Oct 24, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership!

October 22, 2022

Did everything we needed done, very timely fashion, great communication. Thank you all very much. More

by jeffconston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 21, 2022

Excellent service , quality people working on Toyota , nice environment , always help me with all my questions. More

by GUERRALAURA757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

October 21, 2022

They didn’t listen to me when I sent them questions and concerns. Seems like they have their algorithm and follow it period. More

by DADCRUSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 24, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

October 21, 2022

Every time I go here I have a pleasant experience, always a friendly atmosphere. I dealt with a trainee (Judith G.) & she was wonderful, very helpful. More

by hae717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judith G.
Oct 24, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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