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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,477 Reviews

4,477 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 11, 2022

The staff at DCH are extremely knowledgeable and courteous and treat you respectfully . Everyone I dealt with was extremely professional More

by jtnx61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 11, 2022

They were very nice and friendly, very helpful, answered all my questions and helped me understand. More

by GUARTATANGA N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 10, 2022

The dealership is courteous and attentive to the needs of the customers. They are pleasant and polite at all times. It is a pleasure to do business there. More

by gsbenjamin48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Gustavsson
Nov 11, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 09, 2022

This time the tech sent me a video with explanation. Extremely professional on the technical behalf. Thank you again. More

by GOEY12241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 08, 2022

I thought I had a problem with my 17 Tacoma. I called Wappingers Falls Toyota and from start to finish it was an excellent experience. The reps on the phone and in person it was great. They fit More

by JohnnyP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

DCH Wappingers Falls Toyota responded

Johnny, thank you for the positive five-star review! We're so happy our team could assist you and provide you with great service. We truly appreciate your kind words and look forward to working with you again in the future!

November 08, 2022

They never did my oil change when it went in for my 6 month service. The only thing they did was tire rotation and checked multi point so I’m gonna go 1 year without an oil change and it still took 1 hou More

by EBECKER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sinapi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Kueshal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

DCH Wappingers Falls Toyota responded

Mr. Becker, I'm very sorry to hear of your experience. I'm also sorry the Toyota care services, and general Maintenace was not explained to you. Your vehicle has full synthetic oil and is required to be change 10,000 miles or one year. The correct service was done on your truck for the time and milage which was 6 months and 2,703 miles. The schedule looks like this 5, 10, 15, 20 ,25........ exc these are the intervolves and they are as followed tire rotation, MPI and check over, follow by oil change, tire rotation, MPI and check over.........this repeats itself thought-out the entire life of the vehicle. Hopefully this helps. Please contact me to explain more if needed. thank you, Ben Carlson Fixed Operations Manager 845-296-4261

Nov 08, 2022 -

EBECKER41 responded

Then I guess I only need my oil changed once a year for the life of my truck. That will save me a bundle. They never explained that I was just told 5000 miles or 6 months. Thank you for the reply

Nov 08, 2022 -

DCH Wappingers Falls Toyota responded

Correct, one thing to keep in mind is that the service reminder light will come on every 5,000. Remember this is for service, not just an oil change.

November 08, 2022

Service was quick and professional, I definitely see this as a top area dealer for the Hudson valley More

by Mboss123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ciarra Arias
Nov 09, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 08, 2022

Very good with their communication, kept me updated on my car and its status. They were able to accommodate my availability with texting since I was also working but also calls for the bigger updates More

by Erikswingle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 06, 2022

Polite and attentive service. Easy, no hassle scheduling for regular service. Prompt and reasonable prices More

by goodoljack
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 05, 2022

Lease went smooth with Matt & Dylan, even though I was out of town a lot More

by Mark Tyburski
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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