Dorsch Ford Lincoln Kia

I brought my vehicle in after a very unfortunate incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted dire incident, and it continued to be unfortunate from there. Although I left the correct contact information on several forms I was never contacted directly. I was the only person the vehicle was registered to and the only one to be there in person. After the collision center left several messages at the wrong number (they were forwarded to me) I contacted them to let them know they had the wrong number. They contacted that wrong number 2 more times after that and still had not contacted me directly. I had my vehicle scheduled a month and a half out. When I dropped off my vehicle, I filled out another form on how I wanted to be contacted. A day later they contacted the wrong number again to let me know it would take 2 weeks rather than the initial quoted and agreed upon 1 week. I called back and left my number again and never received a call back. At this point my frustration level was high. I stopped in in person the following day to have the wrong number deleted from any association with my account. I also expressed my extreme frustration with the noncommunication and the schedule change. I admit I was upset but at no point did I attach any individuals. I am upset with the situation and the process. I was told that there was nothing they could do about it. I asked for a vehicle to drive since the car was going to be tied up for longer than originally planned. I expressed I did not have time to sit around, and I was going to pick up a driver for the “loaner” to have the paperwork ready when I returned. Upon my return there was no paperwork completed and they wouldn’t complete any without a credit card. I would not give a card for what was not my fault and have to pay for their errors. At this point I was told I would not be getting a car without a card. I expressed my frustration in the situation again and proceed to lodge a complaint at the main building. My complaint was heard, and I felt listen to. The person requested some time to investigate my complaint and get back to me. I agreed. Shortly after I left, I received a call from the collision center manager stating he hear how I treated his employees, and it would not be accepted, and they do not wish to do business with me. I needed to come, pick up, my vehicle and take my business else ware. Never did this person ask my side of the story or address any other issue. I can’t say how terrible the customer service was by the collision center. I will not recommend nor do business with them ever again. More

Carin was a breath of fresh air when it comes to salesmanship. I was kept informed of delivery schedules and at time of delivery she had a masterful knowledge of my vehicle.I hope she is available salesmanship. I was kept informed of delivery schedules and at time of delivery she had a masterful knowledge of my vehicle.I hope she is available to assist me with my next purchase. More

Thomas Stinson was a pleasure to deal with, a true asset to the dealership. He made me welcome and got me in and out as fast as possible so I could get on with my vacation. Everyone was friendly and profess to the dealership. He made me welcome and got me in and out as fast as possible so I could get on with my vacation. Everyone was friendly and professional More

I have always been treated fair. And any problems were taken care of in a timely matter. I know it’s not the dealers fault with all the recalls. Kinda a pain. And any problems were taken care of in a timely matter. I know it’s not the dealers fault with all the recalls. Kinda a pain. More

Vince was super knowledgeable on all aspects of my new EV6 and made sure I was 100% comfortable with all of the features of the new vehicle. The whole experience was hassle free, and respectful of my time EV6 and made sure I was 100% comfortable with all of the features of the new vehicle. The whole experience was hassle free, and respectful of my time! The sales manager, James, was also in constant contact through the process, and very helpful in completing the deal. Brad in finance, made one of the quickest transactions I have ever had buying a vehicle, which was super appreciated. One of the owners, Will Dorsch, even stopped by during delivery to connect and thank for my business. Super professional staff that seems to truly care about their customers! More

Great sales staff. Very informed on the features of the truck. Excellent at teaching me on how everything works inside the cab. Would recommend buying from Dorsch to a Very informed on the features of the truck. Excellent at teaching me on how everything works inside the cab. Would recommend buying from Dorsch to anyone. Great experience More

Great service on oil change and tire rotation. Plus a heads up on service that will be needed in the future Plus a heads up on service that will be needed in the future More

Great service, work done in a timely manner, staff were very friendly and attentive. Would recommend Dorsch very friendly and attentive. Would recommend Dorsch More

Josh and Cody went above and beyond to have my vehicle ready for me. I can speak more highly of them. ready for me. I can speak more highly of them. More

You guys suck! Sat there 3 hours with no update! Then car had to stay overnight! Then our truck was there and nothing done in 3 hours, then said they can't do any Sat there 3 hours with no update! Then car had to stay overnight! Then our truck was there and nothing done in 3 hours, then said they can't do anything! But we asked for a recall to be done and new keyfob....none was done! Unreal! Completely wasted vacation day for me!!!! More