Family Hyundai

I had my first oil change on my new vehicle. The service team was friendly and efficient. My sales person, Jose is extremely helpful and always makes sure my questions are answered and goes the The service team was friendly and efficient. My sales person, Jose is extremely helpful and always makes sure my questions are answered and goes the extra mile to ensure I'm helped. More

Poor customer service on every level. 3 members on the same day very ignorant to my wofe 3 members on the same day very ignorant to my wofe More

Clean. Attentive, able to get service as said and car was ready as said. Good Attentive, able to get service as said and car was ready as said. Good More

Colin is a 5 star employee always. He takes care of his customers like family and really puts the “family” in Family Hyundai. I appreciate his kindness and care for his costumers and r He takes care of his customers like family and really puts the “family” in Family Hyundai. I appreciate his kindness and care for his costumers and really makes the service center experience better. More

Serviceman(BRYANT SHULTZ) waited on me and help me considerably by letting me know after dialysis was done on my car what services would be needed problem entailed and he broke it down for me in detai considerably by letting me know after dialysis was done on my car what services would be needed problem entailed and he broke it down for me in detail so that I would understand what repairs that were required. Bryant Shultz Is knowledgeable and patient thank you Family Hyundai More

Ricky was so patient and helpful. I came from 2 hours away to get the specific used vehicle I'd been looking for so I had lots of questions prior to making to the trip. Ricky was alwa I came from 2 hours away to get the specific used vehicle I'd been looking for so I had lots of questions prior to making to the trip. Ricky was always very responsive and went the extra mile to send me pictures multiple times, as well as many calls and texts over a period of 8 days. Also just a very nice and personable guy. As far as the dealership, I was satisfied with the experience. But I agree with another post that refers to the long wait time to complete all paperwork, financing, etc. I financed through my credit union so I came with the check ready to go, but was still there a total of 4 hours. I understand that it's a business and up selling is part of that. But I feel like too much time was spent promoting the ceramic coating protection and additional warranties during the financing portion. More

I love this dealership I have never had a bad experience and everything is always throughly explained whenever there is a problem or delay. and everything is always throughly explained whenever there is a problem or delay. More

Bought car here, received poor service this year and last year and they did not make it right. year and they did not make it right. More

It was good just a long wait even with appointments it’s more than likely over an hour more than likely over an hour More

It hasn't been 40 days since I got my car back after having it serviced and the oil light is on again. I'm so disappointed. I was told that both the engine and the transmission were replaced , covered u having it serviced and the oil light is on again. I'm so disappointed. I was told that both the engine and the transmission were replaced , covered under warranty, but I'm not sure since I'm having issues again. I will be taking it back to the shop tomorrow morning for review and repair. My other concern is why hasn't there been a recall on these vehicles after discussing with others who gave Hyundai vehicles and the same issues . I even witnessed a service rep explaining the "oil consumption test to another customer...she tho she was out of hearing distance. My service rep was Matthew and he was very nice and explained a lot, but nice does not get my car back to operational. When can they get it right. More