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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,317 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,318 reviews

September 02, 2022

I purchased a nice SUV, but it is missing the passenger floor mat and now it says it needs serviced -192 miles? More

by LAP323
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

September 02, 2022

I love my Hyundai/Genesis family, the staff have a way of making customers feel like this is where you belong. Great people, great smiles. Great service. I tell everyone about that particular locations becau More

by alvalon.whitaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
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Sep 05, 2022 -

Family Hyundai responded

Thank you so much for choosing Family Hyundai! Please let us know if we can be of any more assistance!

September 01, 2022

I am please with the service that I received from everyone. Thank you very much! More

by Viedrain
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

September 01, 2022

Fast and easy experience. Felt welcomed right away, Brian the service technician is a God send More

by noe.barcenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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Sep 02, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 01, 2022

I got new brakes and from start to finish everything went just great! My car was ready on time and is operating very well. More

by joewachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Sep 02, 2022 -

Family Hyundai responded

Thank you, Joe. We appreciate your business and our team looks forward to serving you again soon!

September 01, 2022

The service rep took me through unnecessary hassles to get through what should have been a simple and straightforward process. More importantly there are still some unresolvedbad issues, as it pertains to More

by Darren Davis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Salin
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Sep 05, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, Darren, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 01, 2022

Pleasant people always willing to help. The sales man really new everything about the car that I wanted. Al was a big help. More

by DEE.DIGIACOMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici, Eric Kratschmer
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Sep 02, 2022 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

September 01, 2022

They always treat you with respect I love taking my car in for service Thank you More

by rosemary_aussieA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

Family Hyundai responded

Rosemary, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 01, 2022

Great customer service and very helpful! Car was nice and clean. Thank you all very much! More

by jeffstudzinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom, col
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Sep 02, 2022 -

Family Hyundai responded

Thank you so much for your kind words, Jeff, and for taking the time to leave us this wonderful feedback!

August 31, 2022

Very impressive customer rep service stupid expensive and the six week wait to get in is ridiculous More

by LastHyundai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My service rep impressive.
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Sep 01, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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