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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,334 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,334 reviews

January 16, 2024

It’s obvious that I’m just being strung along until my warranty runs out. I was lied to about how much oil my car consumed during my oil consumption analysis. I checked my oil before I brought my car back More

by culverduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was told I was speaking to Svc Manager but did not catch his name.
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Jan 20, 2024 -

Family Hyundai responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 16, 2024

Great experience my problem was solved and taken care of. I would recommend Tinley park Hyundai. More

by JOHNJSCIALABBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Family Hyundai responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2024

Very professional and courteous. I thought the service would take much longer. I was pleasantly surprised by how quickly the service was delivered More

by JVTALLUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

Never explained to double click fob and never received safety report. Stopped by gave emial More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Bob. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 16, 2024

Service department advisors are great very knowledgable friendly and informative. Would not go anywhere elsa More

by Kenbfamilyhyundai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

Nice people to deal with, I thought I got a good price on my trade-in, More

by CUB8424
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Family Hyundai responded

Thank you so much for choosing Family Hyundai. Please let us know if we can be of any more assistance!

January 14, 2024

The salesman Jerry was knowledgeable in explaining the vehicle options and understanding in what type of vehicle we were looking for. More

by taborwh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that Jerry had the opportunity to provide you with great service. We thank you for choosing Family Hyundai!

January 13, 2024

Kristi was AMAZING! She’s always been super attentive, she’s been always a great listener making sure she finds exactly what I’m looking for nothing more, and she always More

by ASHLEYMUSTARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2024 -

Family Hyundai responded

Ashley, Thank you for taking the time to share your feedback with us. Kristi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 13, 2024

They're always willing to help the service is excellent the people are kind and they always have complimentary drinks and chips for you More

by linda_t_54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2024 -

Family Hyundai responded

Linda, Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 12, 2024

Kudos to Cole the internet salesman who pointed me in the right direction when I was on location. Ricky was professional, knoledgable and likable unlike other dealerships I visited More

by HAMMERINONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Nicholson
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Jan 12, 2024 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that Cole and Ricky had the opportunity to provide you with great service. We thank you for choosing Family Hyundai!

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