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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,336 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,336 reviews

December 16, 2023

It was a wonderful and worry free experience! Very professional and friendly environment great job More

by SUEINDIANS.90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 15, 2023

I went in for an oil change and found out I barely had any coolant in my car. None of this was noted on my receipt nor did the Service Rep tell me. More

by esbju17
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Casey
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Dec 18, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 15, 2023

Over booked. Chaotic. Poor service. Long wait. Nothing getting documented. Too many changes in their system. Hard to schedule. Rude. More

by BKR4130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole service department especially the manager
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Dec 18, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 14, 2023

I called asking for the car they said that they would call me back but the never called More

by Miguel
Recommend Dealer
No
Employees Worked With
No name
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December 14, 2023

Everyone was VERY helpful and NICE. Al and Ricky helped me find the car of my dreams and get my car scheduled for my rust proofing service appointment. Everyone at the service departmen More

by CFB41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Dec 14, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 13, 2023

I have always had wonderful experiences in the service department who dealing with Colin. Isabel was also very helpful when I asked her any questions. Al take care of scheduling my car for getting detail More

by KISSANE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
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Dec 14, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin, Al, and Isabel, and don't hesitate to let us know if we can be of further assistance.

December 13, 2023

Nice people ! I wish they had more mechanics on the side to finish job faster. More

by LUCULESCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 12, 2023

My salesmen was accommodating and patient. The services department is busy but was very welcome and efficient More

by MYSHEA199601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Family Hyundai responded

Thank you for the kind words for our sales and service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 12, 2023

Jose and the people we talked with were very polite and obliging. There were many SUV’s to choose from. The dealership was clean and the manager Graham was great to come out and thank us and tell us to let More

by JAYAIM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Palomares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Family Hyundai responded

Thank you so much, Jayaim, for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 09, 2023

Austin was friendly, but lied to us about 2 significant things during the purchase process. He lied about the cost of the vehicle during the negotiations when he said add-ons increased the cost making it m More

by Skyeyes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin Osabuohien
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Dec 13, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 14, 2023 -

Skyeyes responded

I have provided my name and contact information. I am looking forward to hearing what you have to say that can turn around what occurred.

Dec 14, 2023 -

Family Hyundai responded

Larry, I hope the conversation we had today will clear up the issues that you had questions about regarding your vehicle purchase. As I stated on the phone call earlier, please do not hesitate to reach out if there is anything else that I can provide for you and your daughter. We really do appreciate your business and hope you have a great holiday season. Sincerely, Graham Watson

Dec 14, 2023 -

Skyeyes responded

After speaking with GM Graham, I feel better about some aspects of my transaction. There were in fact some after market add-ons that the dealership was given after the fact to add to the vehicle which was additional to the sticker price. So buyer be sure to ask about the real final cost early, because it can be higher than the sticker. Also, when it comes to cash incentives, be advised that Hyundai only issues the cash incentives to people that pay higher finance rates, usually people with average to bad credit. If you have excellent or good credit you can qualify for low financing but do not expect to qualify for any cash incentives. That includes college grad, military, rebates, etc…, none of these are available unless you pay an interest rate that will cost you way more than the actually cash incentive. This is a Hyundai issue and is very misleading, but not a problem with this particular dealership. Lastly, I am still not happy with being mislead about the time it would take to repair a small door ding, but at least the GM understood my displeasure with that issue. I would advise any would be buyer to thoroughly inspect your vehicle before signing, which I did, and then unlike me do not purchase a vehicle with any issues unless you’re prepared to deal with a likely longer than expected repair process. I do appreciate Graham reaching out to me to listen to my concerns.

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