Ferman BMW - Service Center

Excellent and top quality as always. They set the standard! Long time loyal customer! Dealing with Ferman BMW since 2000. They set the standard! Long time loyal customer! Dealing with Ferman BMW since 2000. More

Will never go back or recommend to anyone! !! Could not fix my issues, even after being there multiple times. Has stayed up to 3 wks at a time. You apparently have no techs that can work on my !! Could not fix my issues, even after being there multiple times. Has stayed up to 3 wks at a time. You apparently have no techs that can work on my 2000 Z 3 roadster. Dealing with Furman has been a total waste of my time and money with great frustrations. I am usually the one that has to call and check on the status multiple times More

On time. Great job. I am always treated with respect. Also, reasonable prices. Loaner me a car is WONDERFUL! Great job. I am always treated with respect. Also, reasonable prices. Loaner me a car is WONDERFUL! More

Very nice and courteous. Seats for waiting are comfortable. Service person was very helpful. Thank you Seats for waiting are comfortable. Service person was very helpful. Thank you More

Left message on Monday nobody called back left message on tuesday nobody called back finally on Wednesday someone called and I got an appointment. It took all day Wednesday just to find out what the problem tuesday nobody called back finally on Wednesday someone called and I got an appointment. It took all day Wednesday just to find out what the problem was. Then it took two days to get the parts ordered. Then it took two days to do a one day job. More

They worked to find me a car I wanted and the sales process was easy and accommodated my needs. process was easy and accommodated my needs. More

I am not satisfied with the BMW that I bought, not the service. I have had the new car less than 1 month and have driven less than 300 miles. The car has had two system failures, the first after less th service. I have had the new car less than 1 month and have driven less than 300 miles. The car has had two system failures, the first after less than 100 miles, and is currently at the dealers waiting for a part. I have been told that it will take several months to get the part. The car is obviously a lemon, but Ferman isn't willing to refund what I paid. More

They overcharge by at least 30 percent on oem replacement parts. And probably by 20 percent on labor. You'll be sorry if you go to them for anything but basic services. And those are outrageous in some ca parts. And probably by 20 percent on labor. You'll be sorry if you go to them for anything but basic services. And those are outrageous in some cases, suck as 179 dollars to change an air filter. Would not recommend them. More

Specifically Mario was wonderful. He assessed our needs and was able to get us into the car we desired at a price we were very happy with. Additionally, he made the sale a very pleasa He assessed our needs and was able to get us into the car we desired at a price we were very happy with. Additionally, he made the sale a very pleasant experience to which my wife and I are happy to recommend him to our friends and colleagues. More

I’m so far happy with the help that has been provided but I mentioned when I purchased the car about the speaker grill having an issue and they just said it was cleaner stuck and the service department said I mentioned when I purchased the car about the speaker grill having an issue and they just said it was cleaner stuck and the service department said it needed to be replaced. Considering it was so close to purchasing that car and I mentioned it before buying it I felt they should have handled it vs telling me I have to pay to fix it. Just my thoughts More