Ferman BMW - Service Center

My car was not functioning correctly when I left the dealership after an oil change. They said it was test driven but it was not. Service rep, Sal, was argumentative.and didn’t want to listen to the fac dealership after an oil change. They said it was test driven but it was not. Service rep, Sal, was argumentative.and didn’t want to listen to the facts even after a test drive with your senior service rep experienced the same issue within a quarter of a mile (when we brought it back). no one was listening to us or each other - poor communication. More

Outstanding service. ..always first class in terms of work done and keeping me informed. Special thanks to Nick Hawk who does exceptional work taking care of my 2024 X-5 a ..always first class in terms of work done and keeping me informed. Special thanks to Nick Hawk who does exceptional work taking care of my 2024 X-5 as well as my 2011 X-5 previously. Bought both at Ferman. I have and will continue to highly recommend Ferman BMW to family, friends, and anyone who asks. More

Very helpful staff, and quick to release the car, was not inconvenient at all. Great service inconvenient at all. Great service More

On time service, I can't wait until The remodel is complete, it will be nice. complete, it will be nice. More

Requested a refund of my deposit which was put on a credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a c credit card. Was told it could remain and get points from the card company. So I left the deposit and then found that I was charged $75 for using a credit card. I wasn’t told about the charge at the time of the deposit or when I requested a refund. Don’t appreciate the lack of transparency or the cost. More

Great service, work completed quickly with precision, covered all stages of work per service warranty. Drive an hour to get to this dealership, if they didn’t exceed my expectations I’d go elsewhere Gr covered all stages of work per service warranty. Drive an hour to get to this dealership, if they didn’t exceed my expectations I’d go elsewhere Great job More

It always get good service at Freman BMW. The service manager Jamie was awesome. Taking my issue down and helping me fix them. Also genius that helped her Christian did a fine job to the staf The service manager Jamie was awesome. Taking my issue down and helping me fix them. Also genius that helped her Christian did a fine job to the staff was great….. More

Everyone is always friendly knowledgeable and eager to help. Always kept up to date with service being performed. Thank you to the whole team . help. Always kept up to date with service being performed. Thank you to the whole team . More

Andres was the service advisor and he was extremely helpful and easy to reach when called. He responds quickly to messages and explained the car issue clearly. helpful and easy to reach when called. He responds quickly to messages and explained the car issue clearly. More

Although the dealership was under construction, the experience went smoothly and staff were knowledgeable and helped me purchase my dream vehicle. experience went smoothly and staff were knowledgeable and helped me purchase my dream vehicle. More