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Five Star Ford
North Richland Hills, TX
8,601 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,601 reviews
June 26, 2021
The 2019 ford escape is the 3rd vehicle we have purchased from Crystal at 5 star Ford. As always is was a great experience. Crystal in sales and Glenn in finance went the extra mile for us. We won't go to an from Crystal at 5 star Ford. As always is was a great experience. Crystal in sales and Glenn in finance went the extra mile for us. We won't go to anyone else or anywhere else for our Ford puchases. More
by Helmking
Employees Worked With
Crystal Sanders, Glenn McCain
June 24, 2021
Rick Dike did an excellent job in finding my car, an Expedition. I bought one from Five Star and Rick Dike in 2012 and was quite satisfied with his service then, 9 years ago. Tut Edwards in finance and Expedition. I bought one from Five Star and Rick Dike in 2012 and was quite satisfied with his service then, 9 years ago. Tut Edwards in finance and Daniel Trauth, the internet manager were knowledgeable and helpful to me also. More
by kjwarren
June 24, 2021
They were courteous, kind, helpful and understanding to my situation. Came in with two trade-ins and walked out with a 2021 Ford Expedition having only 45 miles. This is the third Ford I have purchased fro my situation. Came in with two trade-ins and walked out with a 2021 Ford Expedition having only 45 miles. This is the third Ford I have purchased from them. They have totally met my expectations. More
by djastrow6840
Employees Worked With
Other Employees :
Siva David "MIT" Christos
June 23, 2021
Love the dealership and my salesman. I always feel I get a great deal.!!!!! a great deal.!!!!! More
by NONNATAMMY
June 22, 2021
Rick Dike was as always a wonderful salesperson! I love my new Bronco! my new Bronco! More
by lrichards
June 20, 2021
Just bought a new Ford F-150. Our Salesman-Alfred was very pleasant to work with and made the process pain free. This was the best experience buying a vehicle I have ever had. Alfred is a true asset to y very pleasant to work with and made the process pain free. This was the best experience buying a vehicle I have ever had. Alfred is a true asset to your Company Randall More
by branscrb
June 15, 2021
Buying a car was one of my least favorite things to do until I had such a Pleasant experience with William at Five Star Ford in N Richlands Hills. I will definitely recommend my friends and family to call until I had such a Pleasant experience with William at Five Star Ford in N Richlands Hills. I will definitely recommend my friends and family to call William when they are looking to buy a car! His personality was very much appreciated as he makes you feel comfortable and relaxed ! Thanks Again William! More
by Srhudgens
Employees Worked With
June 15, 2021
Good experience with sales, not so much with finance. Just typing enough to submit review. Not sure I really have anything else to say to be honest Just typing enough to submit review. Not sure I really have anything else to say to be honest More
by Magic1040
June 15, 2021
The Five Star Ford NRH team was excellent as always💯 Alfred and the entire sales support team made the process as painless as possible. We will continue to buy from this awesome team! Alfred and the entire sales support team made the process as painless as possible. We will continue to buy from this awesome team! More
by mittydo
