Five Star Ford

Unbelievably Good Experience on Used Car We were trying to replace a 2009 Camry (purchased from 5 Star 18 months ago) which was totaled by someone blowing through an intersection. We loved th We were trying to replace a 2009 Camry (purchased from 5 Star 18 months ago) which was totaled by someone blowing through an intersection. We loved that car. Our salesman, Joe Farentelli (who sold us the Camry) told us about a Camry that had just been traded in. It hadn't been cleaned or serviced, but it was another 2009 Camry just like the one we lost, with less than half as many miles. The "check engine" light was on, but Joe assured us that would either be fixed or we wouldn't have to buy it. We paid for the car. This was on Monday. On Wednesday, we picked up the car. That evening, the "check engine" light came on again. We called Joe, he had us bring it back, and they serviced it again. We picked it up Thursday evening. Friday morning, the light came back on. We called again and they said bring it back. We did so. This time, 5-Star took it to someone who specialized in Toyotas. The car was fixed again, and now, a week later, it's running great. THAT is OUTSTANDING service! The car was technically sold "As Is", but they made sure it was in good running order. This is just one more example of why my family buys exclusively from 5-Star, and from Joe. We've purchased a total of 8 vehicles from them over the last quarter-century, and 5 from Joe. We highly recommend both! More

amazing being a first time car SAM LIMO was my sales man and he gave me a good service,advice,being a first time car .i am greatfull HIGHLY RECOMEND THIS DEALERSHIP TO ANYONE LOOKI SAM LIMO was my sales man and he gave me a good service,advice,being a first time car .i am greatfull HIGHLY RECOMEND THIS DEALERSHIP TO ANYONE LOOKING TO GET A RIDE. More

Very helpful Easy to deal with very friendly quick easy process compared to other dealers. No haggling not over priced . Service department awesome too go see them Easy to deal with very friendly quick easy process compared to other dealers. No haggling not over priced . Service department awesome too go see them today More

Ford-F150 Magma Red Daniel was knowledgeable and very friendly. Went out of his way to make sure the truck we leased was everything we wanted. It is always a pleasure to Daniel was knowledgeable and very friendly. Went out of his way to make sure the truck we leased was everything we wanted. It is always a pleasure to see MMR. He made sure we were well taken care. Can't say enough about MMR! Joe in finance was great had us out quickly. Love that! MMR, Daniel, Joe and Jeff were awesome! More

second car bought Doreen was great like always, helped me get the car I wanted. The overall process was somewhat lengthy but the car was worth it. I was well taken care Doreen was great like always, helped me get the car I wanted. The overall process was somewhat lengthy but the car was worth it. I was well taken care of. More

Perfect I have bought two vehicles from Five Star Ford bot with Mr. Juan Hernandez. Everyone is helpful and friendly. I truly believe that this is the best pl I have bought two vehicles from Five Star Ford bot with Mr. Juan Hernandez. Everyone is helpful and friendly. I truly believe that this is the best place to buy your new car. It's simple and they don't pressure you to buy something you don't want. The best part is that even people with ITIN number can purchase a vehicle with no problem. Thank you Mr. Hernandez for all your help and patience with our kids! More

wonderful from start to finish Rick Dike worked very hard to find me just the right deal. He is a wonderful man, trustworthy also. I would certainly recommend him to anyone who wa Rick Dike worked very hard to find me just the right deal. He is a wonderful man, trustworthy also. I would certainly recommend him to anyone who wants to purchase a car. More

Great Dealership Salesman listened to everything we said, helped us to find a car at another dealership and had it transferred to here. Worked with us to make our deal Salesman listened to everything we said, helped us to find a car at another dealership and had it transferred to here. Worked with us to make our deal come true, when no other dealership even mentioned finding what we wanted elsewhere and having it transferred. I never experienced as easy , clean, happy a car buying experience in the 60 years of buying cars. Even the finance man was a happy, interesting person I was glad to meet...Incredable! More

Flexfamily I walked into the dealership, and didn’t want to talk to any salesman. John Hilsinger changed all that and my opinion of what car salesman are like. I I walked into the dealership, and didn’t want to talk to any salesman. John Hilsinger changed all that and my opinion of what car salesman are like. I brought my wife back to see him and bought our family vehicle from John and got a great deal. We plan to do all our business with our Salesman John Hilsinger with every car in the future. More

I would have never thought I couldn't be treated like a king I see a lot of car commercials on TV. In the DFW area I see where Sewell Cadillac and Park Place Lexus treat people like kings, but I never knew one c I see a lot of car commercials on TV. In the DFW area I see where Sewell Cadillac and Park Place Lexus treat people like kings, but I never knew one could get the same treatment at a Ford dealer till today. I traveled 60 miles to Sam Pack's Five Star Ford Dealership in NRH. I had been emailing Mr. Sam Limo. Sam couldn't have been any kinder, more knowledgable or easy to get along with. He answered all my questions and I had a lot of them. He made me feel like a guest in his home. The whole staff from the young salesman who met me at the door to the man who did the paperwork on my new Ford couldn't have been any nicer. When someone buys a new car many times it is so much a hassle. That wasn't the case today. I really felt like I had joined the family of Sam Pack customers. Sam Limo told me that their attitude starts at the top. The owner treats customers right and it goes throughout the staff. Thank you Mr. Pack for fostering this attitude. I got the car today I dreamed about in 1964 when the Mustang came out. Thanks for making your business an example of how to serve and give people a great experience in buying a car. Kenny Bayles, R.Ph. More