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Five Star Ford
North Richland Hills, TX
8,753 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,753 reviews
March 01, 2017
Much better than any other dealership Helpful and made the whole process painless. Greeted as soon as we walked in, and several people offered to help as we were walking around killing tim Helpful and made the whole process painless. Greeted as soon as we walked in, and several people offered to help as we were walking around killing time before the truck was delivered. No one was pushy or tried to up sell us. More
by Taylor Emily
Employees Worked With
March 01, 2017
Happy .. Happy .. Happy Definitely a simple, honest and hassle free buying experience. Contacted Sam Pack Ford North Richland Hills by email through Jerry Reynolds CarPro Sho Definitely a simple, honest and hassle free buying experience. Contacted Sam Pack Ford North Richland Hills by email through Jerry Reynolds CarPro Show. Received call from Eddie LaGuana (sales person) ... Joshua(GM) asked him to call me as a follow up to the email. Eddie said he would have the vehicle we were interested in looking at ready when we got there. He did, we liked it & we bought it. Eddie was friendly, kind and courteous. He made it a very smooth process along with Jimmy in finance. Joshua the GM followed up with a phone call the following Monday. More
by Goexpress
March 01, 2017
5 Star Review Very attentive, listened to me, helped with financing, went out of their way to help. Found the pickup I needed and allowed me to hold it for me until Very attentive, listened to me, helped with financing, went out of their way to help. Found the pickup I needed and allowed me to hold it for me until my wife came up. More
by jepurl
February 28, 2017
Best Deal I shopped around at many different dealers to purchase my new Mustang. Autonation could not match the deal that I was given by Five Star and Mcdavid t I shopped around at many different dealers to purchase my new Mustang. Autonation could not match the deal that I was given by Five Star and Mcdavid tried to convince me that they do not make the ecoboost in Manual transmission.....when they had one on their site in a different color than i was looking for in manual. Five star was honest throughout the process and were able to get me the lowest deal i could find. The customer service was good as well. More
by ALMYLETT
Employees Worked With
Randy Rennert
February 28, 2017
I won't buy from anywhere else! Melvin was very honest and great to work with. He listened to what I wanted and wasn't pushy at all. I'm very happy with our experience at five star f Melvin was very honest and great to work with. He listened to what I wanted and wasn't pushy at all. I'm very happy with our experience at five star ford. More
by alesias24
Employees Worked With
February 28, 2017
Great Experience !!!!!!!!!!!! Jason, a great saleperson, no pressure and very professional guy. would come back again and look for Mr. Jason !! very kinda person. Thanks Robert T Jason, a great saleperson, no pressure and very professional guy. would come back again and look for Mr. Jason !! very kinda person. Thanks Robert Taylor More
by Robert Taylor
Employees Worked With
February 28, 2017
No Hassel Easy to do business with limited back and forth on the price. Recommend Aaron Dias as a sales person treats you like a person. Enjoying my 2017 Easy to do business with limited back and forth on the price. Recommend Aaron Dias as a sales person treats you like a person. Enjoying my 2017 F 250. More
by Taurus1654
February 28, 2017
Great Price and Great dealeership Love my F-150. This is my dream truck with a dream price. I have been buying from Five Star Ford for 20 years now. Love my F-150. This is my dream truck with a dream price. I have been buying from Five Star Ford for 20 years now. More
by boss1978
Employees Worked With
February 28, 2017
Bought 2010 Mustang Convertible Came in to look for a Clean Used Mustang with low miles. Doreen took me to exactly what I had asked for. 2010 Gray Convertible with 43,000 miles. Told Came in to look for a Clean Used Mustang with low miles. Doreen took me to exactly what I had asked for. 2010 Gray Convertible with 43,000 miles. Told her I want it. I have X amount to put down and my credit is good but not great. She came up with the figures, approached Management, got approval. I am now driving the car I had Imagined. Thank you Doreen and Mr. Ross. Thank you, Five Star. More
by Gene W Mustang 2010
February 27, 2017
Great service I came in just to look, and they made me a deal I couldn't refuse. Great job, and I look forward to doing business with you in the future. I came in just to look, and they made me a deal I couldn't refuse. Great job, and I look forward to doing business with you in the future. More
by Boonday77
