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Fred Martin Superstore

Barberton, OH

4.7
2,654 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,654 reviews

February 13, 2023

The customer service was excellent and everyone was very friendly and helpful and look forward to doing future business with them More

by CRAIGBRUMMEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Fred Martin Superstore responded

It's great to hear that we were able to help you out, Craig. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 11, 2023

Very easy to work with. I was able to complete negotiations ahead of time with Jeremy and the paperwork and vehicle were ready and waiting when I arrived. Very smooth proces More

by NELSONBSAA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Fred Martin Superstore responded

Thanks for sharing about your experience with Jeremy here at Fred Martin Superstore. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

February 11, 2023

Rob Zabel helped me a few weeks ago in purchasing my first car. He was amazing and so helpful during the entire process making the experience positive and exciting. I definitely recommend purchasing you More

by crystal
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Rob, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

February 11, 2023

Very patient and easy going staff. When my decision was made, fast and easy service when signing papers. More

by HANNAH1297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bhrandon in Service was very friendly and got us in and out!, Richard Bacon
Feb 12, 2023 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

February 07, 2023

Brahndon was fantastic to work with. He helped schedule a time that worked for me and kept me updated. More

by tracykoontz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brahndon
Feb 08, 2023 -

Fred Martin Superstore responded

Thank you so much for the 5-stars! We're glad our service team was able to get you taken care of. Thank you for your review and for your business!

February 06, 2023

Excellent selection of vehicles,sales rep knows the vehicles and communicates well. I highly recommend this dealership as a must see and deal with Scott Sanders. More

by PHOPKINS18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
Feb 06, 2023 -

Fred Martin Superstore responded

It's great to hear that Scott was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 06, 2023

The oil change was quick and it was treated kindly and with respect. Makes it easy to get serviced. More

by Jbwarner16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

February 06, 2023

My car is a lease to own , so it must be serviced there and I had no problems with Fred Martin on any and last visit ! Free coffee and popcorn , and You can walk around their show room and lots Thank very More

by Ford owner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Adair, Joseph Pekar, Richard Bacon, Trey Mihok, Joe Boughton
Feb 06, 2023 -

Ford owner responded

Check out FredMartin

February 06, 2023

Mike was great to work with and we will definitely come back if we need another vehicle. More

by JMKGAP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. Michael and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

February 04, 2023

We’ve leased 3 vehicles and purchased 1 with Rob @ Fred Martin. We will be a lifelong customer. It is always an easy process and everything is explained to the fullest. Rob has been super helpful. More

by Shaneg330
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2023 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with Rob and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

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