Hawk Ford of St. Charles

Used the Quick Lane for an oil change and tire rotation, arrived at 7 am and was quickly checked in. Service was performed and car was ready in about 45 minutes. Can't ask for any speedier service than that arrived at 7 am and was quickly checked in. Service was performed and car was ready in about 45 minutes. Can't ask for any speedier service than that. More

pleasant helpful know their business does not try to push extra serve that may be needed extra serve that may be needed More

In fairness, the service writer was dealing with my sub-par, 3rd party warranty company. With that said, communication regarding the status of the warranty claim, the quote, and updates on the repair w sub-par, 3rd party warranty company. With that said, communication regarding the status of the warranty claim, the quote, and updates on the repair were less than acceptable. This was a transmission replacement, and you had my truck for over 6 weeks. I was not stranded as you gave me a loaner. Probably put over 1,000 miles on it just going back and forth to work. Multiple messages left, including one for the service manager, were left unanswered. I understand that you were short staffed due to employees who were sick, but you still need coverage. I gave you 3 stars instead of 2 because I love the location, dealership, and the people...communication is key in this situation and that was a failure. This will not stop me from bringing my truck to Hawk Ford for service or prevent me from considering buying my next For from you. More

Professional and friendly sales group able to answer any questions quickly. Helped me setup some of the in car features and app. questions quickly. Helped me setup some of the in car features and app. More

I believe his name is Colin in the quick lane section of the dealership. He was very professional, courteous, and enlightening will definitely be back to continue my service on my Ford. the dealership. He was very professional, courteous, and enlightening will definitely be back to continue my service on my Ford. More

Had a nail in my tire, they got me in right away, plugged it and had me on my way in no time. Extremely helpful Bought the car a week earlier, had a great experience. Eric was personable and genuine, appr it and had me on my way in no time. Extremely helpful Bought the car a week earlier, had a great experience. Eric was personable and genuine, appreciated working with him. More

I had a very good experience with Hawk Ford of St. Charles. They picked up my car directly from my house, provided me with a free loaner vehicle during the repair, and then delivered my car back to me Charles. They picked up my car directly from my house, provided me with a free loaner vehicle during the repair, and then delivered my car back to me when the work was completed. The whole process was fast, easy, and very convenient. They also handled everything with the insurance company efficiently, without delays or unnecessary complications. So far the repairs look very well done, and communication throughout the process was clear and professional. Excellent customer service and a very customer-oriented experience. Highly recommended. More

Everyone was so helpful! Chris is a very knowledgeable salesman who found me the car I really wanted. I will send all my friends who need a car to Hawk Ford of St. Charles. Chris is a very knowledgeable salesman who found me the car I really wanted. I will send all my friends who need a car to Hawk Ford of St. Charles. More

Great service department. Kept me informed about the progress of the rear camera installation. Work was completed at the time I was told it would be. Kept me informed about the progress of the rear camera installation. Work was completed at the time I was told it would be. More

They have a great quick lane for getting your oil changed is less than an hour is less than an hour More