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Helms Bros., Inc.
Bayside, NY
2,258 Reviews
Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361
Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358
Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.
Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.
We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,258 reviews
August 03, 2017
Effortless!!! Helm's Bros. is the quintessential Mercedes-Benz dealership. Besides the new 2018 GLC 300 4 Matic being a real charmer, Helms made the experienc Helm's Bros. is the quintessential Mercedes-Benz dealership. Besides the new 2018 GLC 300 4 Matic being a real charmer, Helms made the experience effortless. From Jeffrey Stampler, my twice Salesman, to Greg, Jennifer and Suzanne (up the chain of good and fair professionals (Sales Manager, General Sales Manager and General Manager respectively) to the lovely human being Douglas Callahan, owner and CEO of Helms, what can I say other than what I have said herein above. It was a pleasure to negotiate, thank you. More
by EJ PIE
Employees Worked With
Other Employees :
Douglas Callahan (Owner and CEO)
July 25, 2017
awesome I never experience the kind of service I received at helms Mercedes, it was excellent, I will recommended 100 % love it! Herman Ospina was excellent l I never experience the kind of service I received at helms Mercedes, it was excellent, I will recommended 100 % love it! Herman Ospina was excellent like always . More
by 827chacha1
Employees Worked With
Herman Ospina
July 25, 2017
Exceptional Customer Service Jack is the best. He took customer service to the next level. As soon as I informed him that I have another appointment immediately after leaving the Jack is the best. He took customer service to the next level. As soon as I informed him that I have another appointment immediately after leaving their center. He personally made sure that my car was ready promptly, he went to bring the car himself and dried to hasten the process. I made it to my next appointment right on time. Thank you Jack! More
by Yinkao
Employees Worked With
July 21, 2017
1st year service visit I brought in my 2017 E Class for its first year servicing and State Ins. As soon as I arrived for my appt., I was greeted warmly at the desk and then I brought in my 2017 E Class for its first year servicing and State Ins. As soon as I arrived for my appt., I was greeted warmly at the desk and then a minute later by Sean Savage, my service advisor who is a refined, extremely pleasant and most knowledgeable young man. We discussed what was needed and he said it would be about 2 hours. An hour and a half later, my car was ready and washed beautifully as well. A vist to Helms is pleasant and convenient and the waiting room is most comfortable and spacious. All in all, a very, very fine experience. More
by lacey27
Employees Worked With
Sean Savage
July 20, 2017
Professional Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Appare Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Apparently are very competent. More
by Drew165
Employees Worked With
July 20, 2017
great service have been a customer of helm bros for some time jack is the best service advisor he takes good care of my car and a man of his word . all of the peo have been a customer of helm bros for some time jack is the best service advisor he takes good care of my car and a man of his word . all of the people at service center are great they make you feel like family More
by Rmorris01
Employees Worked With
Other Employees :
John Kunz
June 27, 2017
customer service excellent from sales to finance to service, this is a top notch dealership. The attention to the overall customer experience is unmatched by others in a compar from sales to finance to service, this is a top notch dealership. The attention to the overall customer experience is unmatched by others in a comparable price range. More
by danny_360
June 27, 2017
Service My adviser Sean Savege is veri profesional all ways help me to fixed any problems with my cars needs, thanks Sean this time for service on my cooling My adviser Sean Savege is veri profesional all ways help me to fixed any problems with my cars needs, thanks Sean this time for service on my cooling system,problem found and corrected,thanks to all staff on the Job on my GL 450 have nice day .Marco Lema. More
by Marcolema
Employees Worked With
Sean Savage
June 27, 2017
Always satisfy Nice young man to work with.... Jack goes about and beyond to satisfy his client... He knows what he is doing and understands what his customer wants. Nice young man to work with.... Jack goes about and beyond to satisfy his client... He knows what he is doing and understands what his customer wants... pleasure working with him... More
by Spoilme13
Employees Worked With
June 27, 2017
Great Service! Jackie my service rep was great. Kept me informed at all times. Service center was well organized, neat and offered a nice breakfast. Highly recommend Jackie my service rep was great. Kept me informed at all times. Service center was well organized, neat and offered a nice breakfast. Highly recommend! More
by Oscar Michelen
Employees Worked With
Jackie
