Jackson Acura

Jackson Acura responded

Thank you very much for your kind words and for being a valued customer for over a decade! We're thrilled to hear that our team has consistently met your expectations with professional service and punctuality. It's wonderful to know that you feel treated like family—building lasting relationships with our customers is a core value for us at Jackson Acura. Your continued trust and support truly mean the world to us. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We’re thrilled to hear that Nick’s updates on your car's progress and the complimentary wash contributed to a positive experience. At Jackson Acura, we strive to offer top-notch service and ensure our customers feel well-informed and valued throughout their visit. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you have any additional questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Byron and Joey made your deal process smooth, professional, and straightforward. It's our goal to ensure that every step of your experience is as seamless and transparent as possible, and we're thrilled that we achieved that for you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to the opportunity to serve you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our team. At Jackson Acura, we pride ourselves on delivering exceptional service, and it’s wonderful to know that our staff and mechanics met your expectations. Your recommendation truly means a lot to us, and we appreciate your support. Should you need any further assistance or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for the fantastic feedback! We’re delighted to hear that Reggie provided such an exceptional experience and helped you secure the vehicle you wanted at the price you were aiming for. At Jackson Acura, we strive to deliver top-notch service and make every customer’s experience memorable, and it's wonderful to know Reggie succeeded in doing that for you. If you need anything further or have any questions, please feel free to reach out. Your kind words are truly appreciated, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. I apologize for the delay in responding and for the issues you encountered. And I’m sorry to learn about the issues you experienced with the refund process and the lack of communication from Joey. At Jackson Acura, we strive for transparency and excellent customer service at every stage of the buying process, and it's clear that we didn’t meet those standards in this case. I apologize for the frustration and irritation this has caused you. We appreciate your overall positive rating but would like to address your concerns directly to resolve any remaining issues. Please contact us so we can ensure that this matter is handled promptly and to your satisfaction. We'd appreciate the chance to earn and maintain your trust and business. Thank you very much for your feedback and for giving us the opportunity to improve. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words about Sergei and our team! We’re thrilled to hear that Sergei’s professionalism and helpfulness, along with the excellent service from the rest of our staff, made your experience a positive one. At Jackson Acura, we strive to provide top-notch service and ensure that our customers’ needs are met with the utmost care and attention. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We’re delighted to hear that Sergei provided outstanding service from start to finish. It’s wonderful to know that the referral from your family member, combined with Sergei’s dedication, helped you make the switch to Acura. At Jackson Acura, we aim to deliver exceptional service and make every customer feel confident in their decision. If you have any further questions or need assistance, please don’t hesitate to reach out. And enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re thrilled to hear that our team was able to understand and meet your needs effectively. At Jackson Acura, we pride ourselves on being personable and attentive to our customers’ goals, ensuring a satisfying and successful purchase experience. If you need any further assistance or have more questions, please don’t hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Cody provided you with such excellent service and kept you informed throughout your visit. At Jackson Acura, we pride ourselves on our commitment to professionalism and transparency, and it's great to know that our clean service area and available snacks added to your overall satisfaction. We’re also pleased that we could assist with your aftermarket security system and key cutting. If you need anything at all, please don’t hesitate to reach out. We look forward to welcoming you back for future visits! Warm Regards, Jackson Acura Team