Jackson Acura

Jackson Acura responded

Thank you very much for your kind words and for recommending our dealership! We're thrilled to hear we could make your car buying experience stress-free and satisfactory. Our team is dedicated to providing excellent service and fair deals to all our customers, and it's wonderful to know we've achieved that with you. We look forward to the opportunity to serve you again in the future. Enjoy your new car! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your wonderful experience with Reggie and our team at Jackson Acura! We are thrilled to hear that Reggie provided you with such exceptional service and made your car purchasing experience memorable. And it's fantastic to hear that Reggie's dedication and expertise not only impressed your sister but also led to you traveling from out of state for your purchase! We truly appreciate your trust and loyalty in choosing us for your automotive needs. We look forward to welcoming you back for your next car purchase and continuing to exceed your expectations in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out. Enjoy your new MDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and for choosing Jackson Acura for your automotive needs. We're delighted to hear that our staff, particularly Mike, provided you with a pleasant and professional experience! Customer satisfaction is our top priority, and it's great to know that Mike's personable approach made your visit comfortable. If you have any further questions or need assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Reggie provided you with the best car buying experience you've ever had. Delivering exceptional service is always our goal, so we're glad Reggie could make your car buying journey memorable. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with Michael and Dmitry! We're delighted to hear that they provided you with helpful and professional service, ensuring that all your questions were answered. Your recommendation truly means a lot to us, and we're grateful for your trust in Jackson Acura. If you ever need further assistance or have any questions in the future, please feel free to reach out. We're here to provide ongoing support and assistance whenever you need it. Looking forward to welcoming you back in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

We would like to sincerely apologize again for the oversight regarding the tire rotation during your recent service appointment. Your trust and satisfaction are of utmost importance to us, and it's disheartening to know that we failed to meet yours and our own expectations. Regarding your review, I want to clarify that I did not suggest that it is the responsibility of our customers to point out what is not completed by our service department. Our technicians perform the vehicle services, not the advisors; this is why your advisor was unaware of the oversight that occurred. I understand the frustration caused by this miscommunication, and I take full responsibility for this oversight and breakdown in our internal processes. As mentioned in our private correspondence, rest assured I take this matter very seriously and have addressed the situation with our technician to ensure such lapses do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our service standards based on your experience. Once again, I apologize for the inconvenience this has caused you. If there's anything more I can do to rectify the situation or if you have any further concerns, please feel free to reach out to me directly. Your satisfaction remains our top priority. Warm Regards, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us -- We're thrilled to hear that Rodney continues to provide you with awesome service! We truly appreciate your continued support and loyalty over the past four years. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. We're delighted to hear you continue to have positive experiences with Yvonne! Ensuring clear communication and building trust is our priority with every visit. Your loyalty truly means the world to us, and we're committed to maintaining the highest standards of service. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

We greatly appreciate your positive feedback and are thrilled to hear about your exceptional experience with Reggie at Jackson Acura! Providing outstanding service and ensuring our customers feel comfortable and supported throughout the car-buying process is one of our top priorities. Reggie's dedication to understanding other's needs and offering personalized assistance makes him a true asset to any customer searching for their best vehicle fit! Please don't hesitate to reach out if you have any questions or require further assistance. We thank you for choosing our dealership, and we look forward to assisting you with your automotive needs in the future. Enjoy your new car! Warm Regards, Jackson Acura Team