Jackson Acura

Jackson Acura responded

Thank you for your review and for highlighting Nick's exceptional service. Your satisfaction is our top priority, and we're thrilled that Nick's efforts made a positive impression on you. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and continued trust in Jackson Acura for your vehicle servicing needs! We're delighted to hear that you consistently receive excellent and professional service from our team. Your satisfaction is our top priority, and we're committed to delivering the same high-quality service every time you visit us. Should you ever need anything or have any questions, please don't hesitate to reach out. We truly appreciate your business and look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with Nick and our service team at Jackson Acura! We're thrilled to hear that Nick's clear communication and transparency have made your service visits pleasant and hassle-free. Ensuring our customers are informed every step of the way is one of our top priorities. If you have any further need of assistance, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing such positive feedback about your recent visit to Jackson Acura and your experience with Chege. We are delighted to hear about the exceptional customer service you received. Chege is indeed a valued member of our team! Hearing that he was able to make your car buying process stress-free by attentively listening to your needs and expertly guiding you through our Acura lineup reaffirms our dealership's commitment to excellence. We're thrilled you found the perfect car, and we look forward to serving you again in the future. Enjoy the road ahead in your new Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your kind words and for recommending our dealership! We're thrilled to hear we could make your car buying experience stress-free and satisfactory. Our team is dedicated to providing excellent service and fair deals to all our customers, and it's wonderful to know we've achieved that with you. We look forward to the opportunity to serve you again in the future. Enjoy your new car! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your wonderful experience with Reggie and our team at Jackson Acura! We are thrilled to hear that Reggie provided you with such exceptional service and made your car purchasing experience memorable. And it's fantastic to hear that Reggie's dedication and expertise not only impressed your sister but also led to you traveling from out of state for your purchase! We truly appreciate your trust and loyalty in choosing us for your automotive needs. We look forward to welcoming you back for your next car purchase and continuing to exceed your expectations in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out. Enjoy your new MDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and for choosing Jackson Acura for your automotive needs. We're delighted to hear that our staff, particularly Mike, provided you with a pleasant and professional experience! Customer satisfaction is our top priority, and it's great to know that Mike's personable approach made your visit comfortable. If you have any further questions or need assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Reggie provided you with the best car buying experience you've ever had. Delivering exceptional service is always our goal, so we're glad Reggie could make your car buying journey memorable. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with Michael and Dmitry! We're delighted to hear that they provided you with helpful and professional service, ensuring that all your questions were answered. Your recommendation truly means a lot to us, and we're grateful for your trust in Jackson Acura. If you ever need further assistance or have any questions in the future, please feel free to reach out. We're here to provide ongoing support and assistance whenever you need it. Looking forward to welcoming you back in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

We would like to sincerely apologize again for the oversight regarding the tire rotation during your recent service appointment. Your trust and satisfaction are of utmost importance to us, and it's disheartening to know that we failed to meet yours and our own expectations. Regarding your review, I want to clarify that I did not suggest that it is the responsibility of our customers to point out what is not completed by our service department. Our technicians perform the vehicle services, not the advisors; this is why your advisor was unaware of the oversight that occurred. I understand the frustration caused by this miscommunication, and I take full responsibility for this oversight and breakdown in our internal processes. As mentioned in our private correspondence, rest assured I take this matter very seriously and have addressed the situation with our technician to ensure such lapses do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our service standards based on your experience. Once again, I apologize for the inconvenience this has caused you. If there's anything more I can do to rectify the situation or if you have any further concerns, please feel free to reach out to me directly. Your satisfaction remains our top priority. Warm Regards, Rodney Jones Service Manager (678) 259-9391