Jim Ellis Buick GMC Mall of GA

It was great. Fast, friendly, efficient Really? It was awesome. I've never had a better time having my car serviced. Fast, friendly, efficient Really? It was awesome. I've never had a better time having my car serviced. More

Truly first class dealership and great team on the sales and finance group. Ellis is a great company to buy from and do business with. and finance group. Ellis is a great company to buy from and do business with. More

It's good It was a good experience Very pleasant experience with expertise and knowledge he showed. experience with expertise and knowledge he showed. More

Always friendly, prompt and through The technicians do a complete inspection and record a video of potential issues. complete inspection and record a video of potential issues. More

Such horrible service. I brought my 2024 Acadia in for an oil change, tire rotation, issue with the brake sensor and issue with my posted speed limit not displaying. Bran I brought my 2024 Acadia in for an oil change, tire rotation, issue with the brake sensor and issue with my posted speed limit not displaying. Brandon was our service advisor and from the moment we walked in he was indifferent and couldn’t be bothered. Trying to communicate with him over the few days my vehicle was there was next to impossible. He was misinformed and was giving us incorrect information. Multiple. times. He originally told me that he posted speed limit issue was because I wasn’t logged into Google. I have never been logged into Google in that vehicle and I told him so. I also told him that if one of his Service technicians logged in and it worked then that would be great, but I wasn’t buying it. His next explanation was that it was an OnStar issue. Absolutely not correct because they were the first person we called. Trying to communicate with him was next to impossible. He was either “with customers” or never at his desk and just didn’t return phone calls. Sometimes not for days despite repeated attempts on our end. He finally called to tell me that he needed his rental vehicle back and that it was an OnStar issue and that was that. Absolutely incorrect. We did some googling and found out that we could reset the information system. Oddly enough, that worked. Apparently there was a glitch with the last update. Not sure how Brandon couldn’t figure that out. A simple Google search was all it took. Although we bought our vehicle at Jim Ellis and spent a xxxx of a lot of money, we will be taking it elsewhere going forward. There is zero customer appreciation and Brandon really should find another line of work because this simply isn’t it for him. In closing, I will say that our dealings with Brandon were negative from the moment we walked in. He is misinformed and rude in his dealings. And that alone will be enough to take our business elsewhere More

Wow, what horrible service from their service department. I took my 2024 GMC Canyon with 19,000 miles,9 times, for my left brake will squeak when I brake in reverse. After all that they told me they can't fi I took my 2024 GMC Canyon with 19,000 miles,9 times, for my left brake will squeak when I brake in reverse. After all that they told me they can't fix it and I have to deal with the noise! Unbelievable. More

I had an an on time appointment and very quick service, too. A good experience overall. too. A good experience overall. More

I had an unexpected update needed on my car before leaving for vacation. Jim Ellis was able to get the update done quickly, and we were set to go! leaving for vacation. Jim Ellis was able to get the update done quickly, and we were set to go! More

Cristian Prado was absolutely outstanding. Listened & exceeded my expectations with ease. So professional & respectful. The whole team was easy to deal with. Couldn't ask for better! Thank y Listened & exceeded my expectations with ease. So professional & respectful. The whole team was easy to deal with. Couldn't ask for better! Thank you all & love my car! More

Very personable emplyees. Quality customer service. Easy to set appts and vey kind reptionist. Thanks Quality customer service. Easy to set appts and vey kind reptionist. Thanks More