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Kelly Volkswagen

Danvers, MA

4.6
944 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 944 reviews

October 26, 2020

I’ve been going to Kelly VW for over seven years and they have always done a great job. Whether it be sales or service, Kelly VW has always stood behind their work and sales. More

by Kevin O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Kelly Volkswagen responded

Your loyalty means a lot to us, Kevin! We are happy to know that you have always had a great experience and that you are always well taken care of! Thank you, Kevin! We really appreciate your feedback!

October 08, 2020

My Golf was recently repaired at Kelly with great results. Ted in the service department insured that the repair was thorough and my car was returned in very clean condition. I appreciate getting m More

by sdillone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Peneault
Oct 08, 2020 -

Kelly Volkswagen responded

That is great to hear! We are glad that Ted took excellent care of you and your Gold! It is great that your car was returned in excellent condition and that Ted really made sure everything was done in a timely manner. Thank you for taking the time to share your feedback with us!

September 24, 2020

I have found the service and the personal attention to always be excellent at Kelly VW. And in these pandemic times, I appreciated the option to wait outside or inside, plus the sanitizing of the car sea More

by gkachen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ERIC--EXCELLENT JOB
Sep 30, 2020 -

Kelly Volkswagen responded

On behalf of Eric, thank you! We are happy to know that you have been well taken care of and that you enjoyed working with Eric and the rest of the team. We really appreciate you taking the time to share your feedback with us!

August 31, 2020

Our salesman was a wonderful guy He knew the product and Our salesman was a wonderful guy He knew the product and was a pleasure to work with He explain everything we needed to know Very good guy More

by bump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
Sep 01, 2020 -

Kelly Volkswagen responded

We are happy to hear that! It is great to know that you were well taken care of and that everything was explained to you. We appreciate you taking the time to share your experience with us!

August 21, 2020

Every single person that I dealt with from salesman Brian Mitchell, financial manager, Anthony Belmonte to business manager Barry Gagne was professional and polite, friendly and super helpful. They answered More

by Maryann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Kelly Volkswagen responded

Hi Mary Ann! First, we would like to say thank you for taking the time to share your experience with us! Second, we are pleased to know that every single person you worked with was so helpful! It is great that Brian, Anthony, and Barry all took excellent care of you and made sure all your questions were answered. We really are happy to know that you had such a wonderful experience! Thanks again, Mary Ann!

July 22, 2020

Rachel was amazing. She got my car in as I had to rush for work and had work done in no time. My car had a radio malfunction and she went above and beyond to make sure I had the tools and proper guidance. More

by Nick Gird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ameno
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Poirier, Edward Pineault, Edward Peneault
Jul 23, 2020 -

Kelly Volkswagen responded

That is great to hear, Nick! We are glad that you had the opportunity to work with Rachel and that she made sure everything was done in such a timely manner. It is great that she really went the extra mile to fix your radio and that you had all the tools. Thank you, Nick, for taking the time to share your feedback with us!

July 14, 2020

In 2 weeks I purchased 2 new vehilesin Five years ago I made my first purchase at Kelly Volkswagen, I purchased a 2015 Golf. My salesman was George Sousa. I cannot express how well that Geo More

by Stever5551
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Kelly Volkswagen responded

Hi Steve! First, we would like to thank you for taking the time to share this thoughtful review with us! Second, we are glad that George has been so great to work with and even remembered you from before. It is great that he even helped your daughter get into her last 2 Tiguans! We are also pleased to know that both George and Barry helped you and your wife with the purchase of a new Jetta and made the process so easy. Thank you, Steve, for sharing this with us! We certainly appreciate the support!

June 30, 2020

Rachel was very helpful throughout this whole process. Full transparency on her part from start to end. Very happy with my service during this time. More

by Hockeybrian2
Recommend Dealer
Yes
Employees Worked With
Rachel
Jul 03, 2020 -

Kelly Volkswagen responded

Hi Brian! We are pleased to know that Rachel was so helpful throughout the whole process and made sure you were well taken care of from start to finish. We certainly appreciate you taking the time to share this with us! Thanks, Brian! Have a happy 4th!

June 15, 2020

Kelly Volkswagen’s sales department is a class A operation. From test drive-sale-financial, the team is very professional creating a positive buyers experience. More

by Todd & Tracy
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Kelly Volkswagen responded

Hi Todd and Tracey! It is great to know that both Peter and Barry were beyond helpful and made sure you had such a positive experience. Thank you both for sharing this kind review with us!

June 12, 2020

Absolutley blown away by the courtesy and professionalism. By far the best car buying experience I've had. Thank you Anthony ,Barry, and Kelly Volkswagon More

by Christopherwoods406
Recommend Dealer
Yes
Employees Worked With
Anthony Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Kelly Volkswagen responded

On behalf of Anthony and Barry, thank you, Christopher! We are glad that they both made sure you had an amazing car buying experience and that they were both great to work with. Enjoy your new car, Christopher!

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