Back

Klaben Ford Lincoln

Kent, OH

4.9
16,133 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership

1089 West Main Street

Kent, OH

44240

Directions

By Type

Showing 16,133 reviews

October 30, 2026

Hands down the only place I'll take my vehicles to be serviced! I've been using them the last 10 years and 4 vehicles! More

by LMATTLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2026

Joe and the entire Klaben team have been great for years and I will continue to go to them for many more. More

by Tony D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2026

Klabe is A+++++ with service and sales. Family owned and treats customers like family with respect and honesty. More

by maponaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2026

I have been using Klaben Ford Service for decades. They are reliable and honest. I trust them with my vehicles. Mona is a great service advisor. More

by CHIMERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2026

I've been going to Klaben for close to 40 years and I'm still going back if that doesn't tell all :) Keep up the good work guys greatly appreciate you and all you do. More

by Berniestu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2026

Bo Stewart was amazing! He made buying a car so smooth and easy for me! Would recommend him a million times! Thank you so much!! More

by Chantell Bullard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Olesky
October 29, 2026

Always willing to help you get appointment's scheduled when needed for oil change and service work. Service workers are always pleasant and helpful. More

by Bernwilhelm62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2026

I really like this dealership. I wish I still had my first service advisor Mario. He was easy to talk to and really helpful - much more than the advisor I have now who always seems More

by RACHMUNUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2026 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. We take all of our guests feedback very seriously and it means a great deal to us in knowing where we are excelling as well as areas needing attention. Our entire team shares in reviewing, reflecting, and then improving through coaching, counselling or celebrating based on the content provided to us. After reading your comments it was clear we failed in providing you with the level of empathy driven service experiences you deserve. I apologize we left you feeling anything less than appreciated and valued in past visits. No excuses. I truly enjoyed meeting you over the phone, personally apologizing, gaining your additional insight, and setting a plan to resolve your concerns. More importantly, we appreciate the opportunity in restoring your confidence and trust in our customer first culture. Thank you again for your feedback and we look forward to your upcoming visit. Sean Bradford – sbradford@klaben.com

October 28, 2026

Klaben is the only northeast Ohio service department I will allow to work on my vehicle. I always request Joe French because he knows what I expect and he makes sure it happens! More

by Boysdorm17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2026

Tucker was professional and courteous. He also was very knowledgeable the services provided by the service department. More

by Ljodts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tucker Ressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naja Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.