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Klaben Ford Lincoln
Kent, OH
14,815 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,815 reviews
June 12, 2025
Quick and easy service appointment. Affordable car maintenance. Works coupon super easy to use and schedule. Respectful service staff. Clean waiting area. 5 stars! Affordable car maintenance. Works coupon super easy to use and schedule. Respectful service staff. Clean waiting area. 5 stars! More
by lburton817
Verified CustomerEmployees Worked With
June 12, 2025
Joe has been my service rep for more than eight years. He’s always kind and thoughtful. Answers questions well. I love to joke with him about RainX windshield wiper fluid, I don’t like them to put the blu He’s always kind and thoughtful. Answers questions well. I love to joke with him about RainX windshield wiper fluid, I don’t like them to put the blue in my car. We always have a good chuckle over that More
by pamsweese
June 12, 2025
Completely satisfied with my experience at Klaben Ford & Joe French as my service advisor. They always treat you right and provide outstanding service. I highly recommend Klaben Ford for your next car and/ Joe French as my service advisor. They always treat you right and provide outstanding service. I highly recommend Klaben Ford for your next car and/or maintenance items. It’s was a pleasure to have Joe as my service advisor. More
by Dennis O.
June 11, 2025
Very professional encounter from the time of pickup to delivery. All issues addressed and happy I can use the high voltage batteries again. Thanks delivery. All issues addressed and happy I can use the high voltage batteries again. Thanks More
by rsmith450
Employees Worked With
June 10, 2025
Last visit was for a Ford Protect extended warranty covered replacement of a wheel bearing. It had the usual $100 deductible. I first brought the car in for you to look at a bearing type noise in covered replacement of a wheel bearing. It had the usual $100 deductible. I first brought the car in for you to look at a bearing type noise in May 2023 inv # 50875 and your tech said he couldn’t find one, but he did find uneven tire wear, which resulted in a need for a front in alignment. Two years later, same sound a little worse this time. You replaced the wheel bearing. I had to do another shop and they told me it was a bad wheel bearing which brought me to you because that’s a warranted item. Now, I have more unusual tire wear. That process went well but they were a couple of things during that visit that I was a little disappointed about. While I was there and already had $100 deductible to pay I reminded my service Director Mike about an air conditioning short cycling problem we had heard together during a prior fall service visit who told me at the time to bring it back in the spring. I’m told there’s gonna be a $350 possible charge if it’s not a warranty problem because it may simply be normal wear and tear in a system that lost Freon. It could also be a low pressure or high pressure switch. or a sealed system leak. In order to diagnose the issue the system will have to be completely evacuated and recharged with a leak detection additive put into the system. If the leak or defect was found and it would be covered under warranty and I just have to pay the deductible, but if there was no leak found with the leak detection system, I’d be responsible for the $350 charge. I had already talked to three other shops about the cycling issue and they all said that they would evacuate and recharge the Freon with a leak detector and the prices ranged from $69-$179. Joes’s Auto. Radair, Conrad’s all with ASE staff. Call me crazy but when you pay a few thousand bucks for a warranty and you have a problem with a component of the car this just didn’t give me the good feeling we had after every prior encounter with Klaben’s service team. This was a first. I’ll take it to one of these other shops and see what the outcome is. If it’s a bad component or system leak I’ll be back for a warranty repair but I’ll be out a second $100. The other slightly lesser issue was that I had asked if a possible rear shock rattle could looked, The right rear one was already replaced in 2023 on inv 50875. I was told it would be a pretty healthy diagnostic fee for them to look at it. There was no diagnostic fee in May 2023 has your policy changed? This was the first time we’ve recall seeing that. Normally we’ve been told you will take a look at and let us know, More
by mcyphert
Employees Worked With
June 10, 2025
David was very efficient and easy to work with. He responded immediately to my inquiries and made purchasing a vehicle a very easy process. He responded immediately to my inquiries and made purchasing a vehicle a very easy process. More
by Marsh8678
Employees Worked With
June 10, 2025
My 2020 Explorer ST was repaired to spec and the team went over and above as always. went over and above as always. More
by rickmoore5014
Employees Worked With
June 09, 2025
The person that helped schedule the appointment with the mobile service was super quick and extremely helpful knowing that my situation needed a quick fix! She went above and beyond to help me. The person mobile service was super quick and extremely helpful knowing that my situation needed a quick fix! She went above and beyond to help me. The person that came to do the work was on time, very kind and explained everything thoroughly. The fix was fast and I didn’t even have to leave my house! This was the best!!! More
by murrayfamily1997
June 09, 2025
Had a great experience, from test drive to paperwork, everything was handled professionally and efficiently. everything was handled professionally and efficiently. More
by cvella23
June 09, 2025
This was the easiest transaction I have ever experienced. Louis was amazing and the entire staff was helpful and friendly. This was our 1st purchase with Klaben Lincoln however it will not be our last. Louis was amazing and the entire staff was helpful and friendly. This was our 1st purchase with Klaben Lincoln however it will not be our last. More
by Tonieluzzo
