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Klaben Ford Lincoln

Kent, OH

5.0
14,743 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,743 reviews

August 09, 2021

Great dealership and staff to work with. Very easy process from start to finish. Would recommend them to family and friends with no hesitation at all. More

by JGad23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2021

Great customer service and made my new truck purchase smooth and stress free. I would 100% go back there for my next vehicle without any doubts. More

by Rgholizadeh27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 09, 2021

Normally we have had no issues. Came in for a 15,000 mile maintenance and and a check on transmission. Dropped truck off on Monday, didn't get it back until late on Wednesday. Would have like to been kept u More

by grwalukas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback as well as the positive marks left. We reflect on it as a team and use it for coaching, counselling, and celebrating as we discuss the areas we are doing well and areas needing improved upon as we continuously work to improve the experience we provide for our customers. We let you down during this visit in communication and caused inconvenience for you as a result, no excuses. I appreciate the additional time you spent with me on the phone today. The insight you gave me will also be shared with the team. I enjoyed our conversation and appreciated the opportunity to personally apologize. Thank you for letting us make right a situation we created and giving the opportunity to restore your confidence in us. We appreciate the business, but more important are the relationships we stand to gain and maintain based on that confidence and trust we have earned. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 09, 2021

Our salesman Branden was awesome!! Friendly and helpful. I did not feel pressure to buy and he even search when other colors were coming in. More

by Jgolec
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Johnson, Anthony Averitt
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 09, 2021

I had a great experience purchasing my f150 Lariat. Everyone was very professional and friendly! Purchasing a vehicle can be a hectic ordeal but my experience at Klaben was just the opposite More

by bcraigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2021

They are always ready and willing to help me with anything that is bothering me! I appreciate everything that they do! Very friendly and nice to me always!! More

by rcookro
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 08, 2021

Louis is the best! He exceeded all my expectations and I will be sending anyone whose looking for a vehicle his way. He goes out of his way to please the customer and make sure they are happy and that’s ra More

by Mlanders1115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 08, 2021

This was my first time at Klaben and it was great service experience! Tyler was very friendly, knowledgeable and helpful! More

by leon_larissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 08, 2021

Klaben Ford once again exceeded out expectations for customer service. Louis, Denise, and Tom all treated us like family. We will always by our F-150s from Klaben. Traveling to OH from PA is always w More

by J Foys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 07, 2021

Drove to Kent. Checked in with Kim Wolfram. Checked the lights.. Signed the paper. Went to the waiting room. Drank a Coke. Rummaged through the cabinets until I found the snacks. Tried to stay awake. More

by she69wat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive marks given for Kim and our team. We share this with our entire team reflecting on what we are doing well and areas needing improvement. After reading your comments I felt that we could have improved your wait time during visit and prevented you from having to look for refreshments. I apologize, no excuses. We will address internally and make sure we are continuing to find ways to improve our guests experiences based partly on there valuable insight shared. I look forward to having the opportunity to meet with you on your next visit. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

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