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Klaben Ford Lincoln

Kent, OH

4.9
13,552 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,552 reviews

November 02, 2019

Bought a CPO vehicle for my daughter from Nate Bryant. No haggle great price. Great experience from the buying process to the finance manager. Also was a nice surprise speaking with the owner and got t More

by Scott
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Lewin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
November 01, 2019

Great customer service! I went in there thinking that I wasnt going to be able to get the truck I wanted with what I wanted for under a certain payment per month. But after a More

by Dakota Fincham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2019

Lease roll over As always, my experience with Klaben is stellar! I couldn't ask for better sales and customer service. From JT to Matt M to Christine K. You are al More

by JWatson2590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Tetreault, Matt Moyers
October 30, 2019

Professionalism and Care We can't thank Doug Carter and Louis enough for the professionalism and care that they extended to my wife and me. Often when you are purchasing a new More

by William Vason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
October 30, 2019

Only place to buy a car! Everyone was friendly and helpful. Louis had everything ready when I got to Klaben Ford. My new Escape was clean and ready to go. Denise had all of th More

by BARATHLYNDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Taylor, Denise Miller
October 30, 2019

Wonderful service Klaben goes above and beyond for their customers. I take both my Volvo and Subaru to them for oil changes and any other issues that pop up. They never More

by marshalldesign215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
October 30, 2019

Professional and trustworthy I have worked with Doug Carter for the last 3 or 4 car leases or purchases. He has also been very friendly, trustworthy and professional. Thanks Dou More

by dklzto28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Carter
October 29, 2019

Long wait time I took my car in on a Wednesday evening as it was scheduled for Thursday service. They gave us a rental so that I could get to and from work on that T More

by KARLILMARTIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback about your recent experience with us and for the positive comments and marks left in regards to our team members. I enjoyed meeting you over the phone and speaking with you, allowing me to apologize for the inconvenience caused by delays in repairing your vehicle. It's frustrating sometimes to read about steps missed, however it provides us with important insight to reflect on. We set out every day to provide our customers with the absolute best service experience they have ever had, every time. Your feedback will be used for process evaluation allowing for continued improvement. Thank you again for providing your feedback and I and the entire Klaben Team remain at your service. Sean Bradford - Service Manager - sbradford@klaben.com

October 29, 2019

Excellent Service & Communications After dealing with an intermittent transmission issue for quite sometime and repeated attempts to verify the issue with the service department, Tom wa More

by EricH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2019

Pleasant Easy to talk to explained things well. Took care of issues as they came up. Would recommend this dealership to others. Pleasant experience. Very frien More

by Grumpy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Garred
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