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Klaben Ford Lincoln

Kent, OH

5.0
14,828 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,828 reviews

December 02, 2018

Great Low Pressure Experience Klaben Ford was great to work with. There is no pressure. Their only goal is to make sure that you are happy. My salesman was Dave Mott, he was ver More

by KPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
December 01, 2018

The Works oil change and new tires We needed a 30,000 mile oil change and inspection of our Ford Escape. We dropped it off Friday night and Kim Wolfram got back to us shortly after 9am More

by BLEONATTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2018

GREAT Experience from beginning to end Klaben was, without a doubt, the most painless, easiest car buying experience we have ever had. They truly went above and beyond to help get into the More

by wvangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
November 30, 2018

Great experience Everyone is always very helpful and easy to work with. Mike in service took really good care of me and always helps me out. Matt in sales was great a More

by BETHIE509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers, Denise Miller
November 30, 2018

Excellent Customer Service Everything from initial phone call to sales and finance went very smoothly. Roscoe is very knowledgeable and explains all of the bell and whistles of More

by kimzeke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2018

Wonderful staff! I had such a great experience at Klaben. Branden, James, Doug, Louis, and Denise all made the process of getting a new car super easy! I've never felt More

by Lesli Roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stickler, Branden Johnson, Denise Miller, Douglas Lewin
November 29, 2018

prompt and professional repair service My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2018

Overnight recall I had a few recalls to be fixed on F150 while getting an oil change. Dropped off at 10am as recommend to get truck back by end of day. Unfortunately i More

by todd.schafer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your honest and candid comments. Your feedback is very important to the Klaben Team. I sincerely apologize for the inconvenience and frustration we caused during your recent service visit. We failed. No excuses. I am personally dismayed knowing we are so much better than that. Although your comments provide us with a useful resource for counselling and training our Team members, my primary responsibility is your satisfaction. Might you have a few moments to share with me via phone? I would welcome an opportunity to gain additional insight regarding your experience and most importantly, to make things right for you. Thank you in advance for allowing me and Klaben the opportunity to regain your confidence. I remain at your service. Sean Bradford - Service Manager - sbradford@klaben.com 330.673.31389 ext 206.

November 29, 2018

2018 Ford Explorer purchase Great experience. Klaben Ford had the vehicle we wanted and made purchasing easy. The sales staff was extremely friendly, knowledgeable and ensured a More

by tsiudak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayton Parkins
November 29, 2018

Great Customer Service, one person at a time! Klaben Ford, a place where you are treated like family, (maybe more like royalty though) but yes like family. My entire family buys or leases at Klab More

by Rodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
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