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Klaben Ford Lincoln

Kent, OH

5.0
14,826 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,826 reviews

November 16, 2018

Very informative Very friendly employees. They made me comfortable while discussing business.This is not the first time that I dealt with this dealership. I will recom More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian, Denise Miller
November 16, 2018

Roscoe is the man! If you need help buying a vehicle you want Roscoe at Klaben. He looked out for us and made an adjustment that saved us a considerable amount of money. More

by Grg5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2018

New Car Experience. We took our 2009 Focus in for service. Shifting issues and an oil service. Joe contacted us and said just go see Terry and purchase another vehicle. T More

by Paul 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2018

Another Great Car Buying Experience This was my 5th car from Klaben, the last 4 have been with Mike. As always, it was quick and painless. He was able to get me in the car I wanted for More

by mwtennant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
November 15, 2018

Outstanding experience! The sales team went out of their way to make sure we got what we wanted. From beginning to end our experience with this dealership was outstanding. Al More

by ba5companies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buddy Moore, Denise Miller, Douglas Lewin
November 15, 2018

2 hr oil change Bait and switch tactics don't get it. Offered free wheel alignment check and was told rt front was -.003 off but they would fix it fo More

by Rjoh720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Pritchett
Nov 22, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback. I apologize again for the way you felt after leaving our facility. I'm glad I had the opportunity to speak with you at length both on the phone and in person. We share this feedback as I mentioned with our entire team and use it as an effective training/coaching resource. We are always striving for true excellence in every aspect of the word "Service". I appreciate the opportunity you afforded us to correct your concerns and restore your confidence in us. It is so important to us that you feel nothing but completely satisfied every time you give us the opportunity to serve you. We look forward to servicing your Chevrolet in the spring as discussed and delivering again the experience you expect and deserve. Once again thank you for your time and we look forward to serving you in the future. We remain at your service. Sean Bradford - Service Manager - sbradford@klaben.com

November 15, 2018

Great place to buy a car I've been leasing cars from Chris for probably 15 years or more . I love klaben Ford Lincoln. I would highly recommend them for anyone looking for a s More

by Deb215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2018

Awesome ,no bs ,right to the point Tyler was great and available every step of the way and responsive. I would recommend to any one looking to purchase a new Ford or lincon More

by Cfab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2018

Excellent service. Klaben staff make getting service simple and easy, and I don't need to take it back a second time to get the work done right. More

by GJulian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2018

Another great experience Always great to work with Dan and always helping to get the best deal possible and helps with what my needs are in a new car. More

by jadoremelissann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
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