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Klaben Ford Lincoln

Kent, OH

5.0
14,823 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,823 reviews

November 13, 2018

Great company and great employees! I have been buying/leasing vehicles from Klaben for decades. I have leased my last 2 from Roscoe and have been completely satisfied with everything. More

by Ksufan11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2018

Always amazing service and a great deal We have leased several vehicles from klaben so I always know what to expect. When we first walked in we where greeted by Tim Sterling, very friendly, More

by Fordowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto
November 13, 2018

Just like family. I cross shopped the Ford vehicles at Klaben against different Mercedes and Range Rovers. The Fords had better value, more technology and more power. M More

by Sportsdocdom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
November 13, 2018

Awesome experience. Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask f More

by Fwd2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian, Terry Colbert, Denise Miller
November 13, 2018

Beyond expectations! Okay, so I have only purchased Subarus for the past 30 years.... On the recommendation of our car-crazy 14-year-old grandson, we met Nate Bryant, an More

by GmaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Andy Bellian
November 12, 2018

Excellent service I recommend Klaben to anyone who is seeking a dealership with quality customer service and professional employees. The process was timely and everyone More

by Shreve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Dayton Parkins
November 11, 2018

oil change went there for a regular oil change for my 2017 lease car, which went well, the only problem i had is with the service tech that checked me in, he tol More

by bbrown2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Klaben Ford Lincoln responded

Thank you for your quick response. I very much appreciate your comments. I am truly sorry that we made you feel pressured and uncomfortable. It’s very frustrating for me because our people, our culture and our processes are all about preventing the feelings you experienced. The positive thing that comes from this is that your comments provide us the opportunity to address and correct the cause of our failure. For your peace of mind, I have reassigned you to service advisor Carli Ramage. I have counselled with Mike and can assure you that he too is disappointed in himself. He appreciated the candid feedback because it allows him to see where he failed and most importantly, to learn from that experience. We work as a team and Mike, as a part of that team, will work to insure you are satisfied. With Carli taking the lead, it shows our commitment to you and hopefully insures you don’t have any reservations about your next visit. Please save my contact information as well. I am always available and remain at your service. Sean Bradford – Service Manager - sbradford@klaben.com

November 11, 2018

Great Experience Bob was very intiving from the time we walked onto the lot to the time we left. He was full of knowledge and was more than willing to spend extra time More

by Nride12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
November 10, 2018

GREATEST FORD LINCOLN DEALERSHIP Klaben and their employees are the most friendly, competent, and trustworthy people I could ever find at any Dealership. And I would not buy from More

by ritapittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buddy Moore
November 10, 2018

Great service every thing went so smoothly! Great customer s It was great doing business with the collision center! Everything went so smoothly! They were in constNt contact and my Jeep was finished when they More

by penniesuesesmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
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