Klaben Ford Lincoln

Customer Service is truly #1 with Klaben It is easy to be happy with a service provider when all things are going well but it is when a problem develops that puts the relationship to the test It is easy to be happy with a service provider when all things are going well but it is when a problem develops that puts the relationship to the test. We have purchased two vehicles from Klaben Ford and we have all of our service including tires and brakes done by them. Our service advisor Kim Wolfram is outstanding and we completely rely on her for advice in servicing our vehicles. In December 2017, we had a noise when we stopped our vehicle. We replaced the front brakes since they were in need of service. Unfortunately, the noise continued and in February 2018 we had the rear brakes serviced. After a few weeks the noise returned. We waited until our recent oil service and requested that the tech again look for the problem. The tech was unable to locate any problem but we were determined to get it fixed and Kim was willing to do whatever was necessary to fix it. She had Tom Alcorn, service department general manager, drive the car with us in it so that we could make sure that the noise was identified. Tom heard the noise and requested that we leave the car so that they could make sure to fix it. Unfortunately, the next day was Saturday and Kim was off, so there was some confusion as to what the problem was and the cost to fix it. When Kim returned on Monday, she quickly verified with us that there would be no cost to us to fix the noise since we had already paid for repairs to fix the problem. Kim explained that it appeared to be the brake cover and they would replace that and clean up the hub. At this point Sean Bradford, service department supervisor, became personally involved to make sure that the problem was fixed. After the repairs and service were done, Sean personally test drove the car but the noise was still there. Over the course of the next two days, Sean had the tech perform numerous procedures to alleviate the problem and Sean took numerous test drives to determine if the noise was gone. All through this time, Kim kept us updated on the status of the repairs. She apologized for the delay but assured us that Sean and the tech were doing everything possible to permanently fix the problem. Finally, Kim called to inform us that the problem was fixed at no charge to us and the car was ready to pick up. When we picked up the car, Kim informed us how much effort that Sean had taken to ensure that the problem was fixed. We personally took the time to thank Sean for his efforts. He is an excellent representative of the quality people that work at the Klaben dealership. The goal of most other service departments would be to get the car out the door as soon as possible, especially if they are bearing the cost of the repair, but this is not the philosophy of the Klaben dealership. Their goal is to make the customer happy. This is so exemplified by Kim, our service rep. Although she handles a tremendous workload, she always makes the effort to insure that each and every customer is properly taken care of. She takes the time to learn what repair is being done and why it is necessary. Then she takes the time to properly explain it to the customer and answer any questions that they may have about it. She is more than just outstanding at her job! She is a true pleasure to deal with and we now consider her a true friend. As I mentioned at the beginning, it is when there is a problem that you truly find out the quality of your service provider. Time and time again, we have been so impressed by the way that the Klaben dealership and its people handle and correct problems. They are more than fair and willing to expend whatever effort is necessary to make you happy. From Doug Carter, our sales rep, Kim, our service rep, Tom and Sean in service and Artie Gissinger in the body shop, we couldn’t be happier with way that we have been treated. We highly recommend the Klaben Ford Sales, Service and Body Shop. More

Best dealer service department ever!!! The personalized service I recently received from Klaben Lincoln in Kent, Ohio was BY FAR the best dealer service i have ever received!! And I have be The personalized service I recently received from Klaben Lincoln in Kent, Ohio was BY FAR the best dealer service i have ever received!! And I have been driving for 48 years!! I had taken my 2009 Lincoln MKZ in for recall service due to the faulty Tanaka air bags. Even though this service did not cost me one cent and the service department was particularly busy that morning, I was treated with the utmost respect and attention for which I could have hoped!! The moment I drove in, I was welcomed and greeted AT THE DOOR!! My service technician, Joe French, was finishing with another customer and immediately brought me to his counter and processed my paperwork. The waiting room was very clean and spacious. Mr French had PERSONALLY called me to inform me that they had a replacement airbag available that he would hold for me and squeezed me into his already busy schedule!! The entire job only took about 90 minutes - NO loaner car needed!! I’d give more stars if I could!! - John Tomei More

Best dealer service department experience. Was very impressed with the Klaben service team. They were friendly, efficient and exceeded my expectations completely. Came in for a service recall Was very impressed with the Klaben service team. They were friendly, efficient and exceeded my expectations completely. Came in for a service recall and was treated better than I had at any other dealer. More

Tire issues Although I am still having an issue the service department has been very helpful in trying to resolve. They have been trying to resolve. Hopefully t Although I am still having an issue the service department has been very helpful in trying to resolve. They have been trying to resolve. Hopefully the issue will soon be resolved. More

Great Employees Nate & Matt were friendly and helpful. They spent all afternoon working out different options on several cars to get to a price that I was comfortabl Nate & Matt were friendly and helpful. They spent all afternoon working out different options on several cars to get to a price that I was comfortable with. I ended up with my dream car and couldn't be happier. More

My Klaben experience The entire team at Klaben are truepro’s in Every sense of the word. It starts with Richard Klaben and everyone of his employees make for a wonderful e The entire team at Klaben are truepro’s in Every sense of the word. It starts with Richard Klaben and everyone of his employees make for a wonderful experience and the reason I have ONLY bought from Klaben for the past 15 years. More

I was in to get my new lease Klaben has always been the place where I lease my cars. I trust this dealership in giving me the best deal and customer service that anyone could ask Klaben has always been the place where I lease my cars. I trust this dealership in giving me the best deal and customer service that anyone could ask for. Thank you! More

Exceptional Customer Satisfaction For a stress free car buying experience stop in Klaben’s. I was involved in an accident (driver ran into me) and my car sustained considerable damage. For a stress free car buying experience stop in Klaben’s. I was involved in an accident (driver ran into me) and my car sustained considerable damage. The Klaben team had previously serviced and repaired my car and I knew I could depend on them. Richard and Artie assessed the situation, patiently explained my options, worked with the insurance company and eliminated a stressful situation. I settled on a new car and the price was more than fair. Everyone from the collision center, sales, finance and management could not have been more helpful and ensure that I made the best decision for me. Richard’s team puts the customer first. If you are looking for an exceptional car buying experience, stop in Klaben’s - you won’t be disappointed! More

Excellent Service The whole staff of Klaben are top notch! Everyone is friendly and your in and out in no time. I won’t buy another vehicle anywhere else! The whole staff of Klaben are top notch! Everyone is friendly and your in and out in no time. I won’t buy another vehicle anywhere else! More