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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,788 Reviews

4,788 Reviews of Klaben Ford Lincoln - Service Center

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March 30, 2022

Joe always goes above and beyond to make sure my experience with Klaben is seamless! When my car needs repairs he makes getting a loaner vehicle so easy and simple. His communication is great, he al More

by Alysse Waddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Klaben Ford Lincoln responded

Hi Alysse, thank you for your kind review; we are happy to pass along your comments to Joe here at Klaben Ford! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 30, 2022

Service is always done in a timely manner and I’m get regular updates and what is happening with a repair More

by JEFFVIOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Mario Palomba
Apr 02, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 28, 2022

Staff always provides great customer service. I was in and out a lot quicker than anticipated. More

by tariann9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

March 28, 2022

Excellent service and quick much better than Liberty Ford service department who makes you wait forever. More

by wamser11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Mar 30, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 28, 2022

Excellent service, needs well explained and service was completed in the time promised. Keep up the good work! More

by awierman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 28, 2022

Convenient and timely efficient. Very courteous staff. Convenient to make an appointment online. Very clean. More

by Sharij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Alisea Kight
Mar 30, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2022

Mike B was very helpful as is everyone at Klaben. They provide excellent service at a fair cost. More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Klaben Ford Lincoln responded

Hi Randy, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 27, 2022

Kim squeezed us into the service schedule on my final day of vacation for some recall work on our 2015 Ford Explorer XLT. She, very professionally, kept us in the loop during the whole process. Additionally, More

by lee.ann.rizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 26, 2022

The most professional and courteous person to handle any and all Your service needs! She takes car of Our entire family’s fleet of cars. You can get service anywhere but personal care matters! Kim always ke More

by SearcyMafia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 26, 2022

Oil change, filter replacement, all tires rotated, and all fluids topped off. I was out of there in under an hour and a half. What a terrific team. More

by bobcline60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Mar 28, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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