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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,333 Reviews

5,334 Reviews of Klaben Ford Lincoln - Service Center

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February 04, 2020

Recall and brake check Very efficient service. Plus I had requested a rental car with no problem. Completely satisfied! I had asked to check my back brakes also as they we More

by acrz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2020

Service is always excellent! Always politely greeted with a friendly smile. Kim always takes care of me, arranges for a car, explains the service and goes over everything with me, ready to answer questi More

by BWISE1
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2020

Great experience as always. They were able to get me a rental even with short notice of needing one. Process was fast and easy. Great job Mona&Joe More

by LAZANISDANIEL
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2020

Recall ready Quick to get me in and do my recall service. As usual friendly service, no matter how busy they are they make you feel like you're their number one p More

by Bookbug1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

2017 Ford Fusion Recall When we purchased our Certified Pre-Owned Ford Fusion on 1-20-20 we were informed by Tyler Kline in sales that recall service needed to be performed o More

by maul35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

Brake caliper In the few years of going to these guys for service, I've learned that I can trust them. As years go by, and they continue their good service, they c More

by MOONER93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hunt
January 28, 2020

Awesome indeed Kim Wolfram in Streetsboro is always my service helper. She is excellent to do business with. Never have an issue and I am very satisfied with my serv More

by sashabluesaphire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

Had a terrible experience once again. Probably will find another place to go. Takes forever to get a call back. And no one knows seems to know what is going on with your car. Since no call back after two me More

by Kathy McInnes
Recommend Dealer
No
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback from your recent visit with us as well as spending the time on the phone with myself and Mike B. earlier. I enjoyed meeting you over the phone, listening to the transparent insight you shared, and the compliments given to our team members. We shared this with our entire team and reflect on it in order to improve ourselves and the level of service we provide for our customers every time. We let you down in a couple ways over the last couple visits and appreciate the opportunity you have given us to make it right for you and restore your confidence in us. Our sales team and our service team both look forward to continuing the strong relationship developed over the years. Thank you again and as always, I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

January 27, 2020

I came in to have my 2012 F-150 serviced. Mario was my service advisor and i couldn't be happy with his assistance. My truck had a rattling noise and he was able to diagnose the issue upon driving in l More

by eyee330
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
January 27, 2020

I just went in fit routine maintenance they changed my oil and rotated my tires Kim was very friendly and helpful the visit was pleasurable. More

by stevenanderson12341
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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