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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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March 06, 2020

Great service, done timely, Pat and Brian are very ggod. OLF change and other service work was done properly. Did not have to wait. Everything was checked properly this time. Waiting area was clean and looke More

by schsharma5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
March 06, 2020

It took a bit longer then I expected for an oil change but they made it right and didn’t even charge me. Way more then I ever could have expected. Great service. More

by COLE.JIM38
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2020

Above and beyond customer service Klaben Ford has been providing Five Star service to my family for over 30 years. Our last visit was the usual A+ service and the service department w More

by FORTINL77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2020

I love the service department at Klaben. Everyone is so nice and the area is neat and clean. Joe is always wonderful to work with. He is friendly and thorough. Klaben is the only dealership I will use! More

by michelle_l
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loretta, Brandon Pritchett
March 03, 2020

I always take my vehicle to klaben for maintenance and repairs. Even though I live over an hour away. This is because I trust them and they always show appreciation towards my business. This last time More

by Oti
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
March 03, 2020

As always Klaben’s service was top notch! My truck was taken care of including a recall! They even washed off the salt! Always a pleasure! More

by Epyon
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
March 03, 2020

Service team did not give up I had an odd electrical problem that was tricky to diagnose. Symptoms included the auto stop-start not working and a random battery reset while at a More

by vfproductions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
March 01, 2020

Very good service My experience was great. Had huge problem and they worked with me till end they provided me with a lovey car so live good. I have referred several ppl More

by BONNYES714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy, Brandon Pritchett, Mario Palomba, Tyler Schultz
February 29, 2020

Service was awesome staff was friendly and helpful thank you there were a couple of additional things. I wanted to order in for vehicle the staff went out of their way to help me find what I needed thank yo More

by AUDREYPARKMAN
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
February 29, 2020

Great service! I drove in from Ypsilanti, MI just to visit my salesman Rick or Rocco (he’s got a unique name) and my service guys Mr. Sandy and Mr. Thompson! All around great service and great experien More

by yourcustomersfavoritecustomer
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy, Brian Thompson
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