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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,366 Reviews

5,366 Reviews of Klaben Ford Lincoln - Service Center

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December 10, 2018

hazard light operate by themselves I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewa More

by DDELUKE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott, Mario Palomba
Dec 10, 2018 -

Klaben Ford Lincoln responded

Thank you for sharing your experience, as your feedback is most important to us. Thank you also for taking the time to speak with me on the phone today. We are sorry you’re in that position and understand and respect how you feel, especially with such low miles. Unfortunately, with the vehicle being over 10 years old, the manufacturer does not offer any assistance. As discussed, I’m glad you were satisfied with the level of service and professionalism you received from Kyle and Klaben. Our team truly appreciates you taking the time to provide your feedback and speak with me today. The Klaben team and I remain at your service. Tom Alcorn – Service Manager – talcorn@klaben.com

December 09, 2018

regular service and bought snow tires. Mike is always good explaining everything so I understand, always gives me an estimate of cost and time it will take. I trust his knowledge and exper More

by salbertson54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2018

Excellent Tom Alcorn manages a Great Service Department at Klaben Ford Lincoln. Mario met me at the door when I drove in, spent several minutes checking my E More

by Kaptain1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
December 07, 2018

Just like home Everyone is so nice at Klaben. The Waiting room has coffee, water, soda, donuts, cookies, tv, wifi, bathroom....all the comforts of home! Best deale More

by gotmycolor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carli Ramage
December 07, 2018

New Tire Purchase Great service front and back! I've been going there for years and will continue to do so. You can tell the employees enjoy working there. More

by DWDJR2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2018

Steve and Klaben were great I was in an accident and chose to have my car towed here. From start to finish Steve and his coworkers did a great job. Steve communicated with me wel More

by swenrich213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
December 06, 2018

Great service, nice people I love to have my car serviced here. They are prompt, courteous, honest and reliable. Great people! They are great to work with and treat you like the More

by dmerleno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2018

Oil change Very pleasent. Good service. Recomened getting tires. Call me when it was done. I like that Carli was with me through the whole experience. She was v More

by tinamariem67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carli Ramage
December 06, 2018

Excellent Service We are long time customers of the Klaben Ford Service Department. We keep coming back because of the excellent service Joe French provides to us! More

by ddougher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2018

First time It was my first time at this Service Dept.but wont be my last. This is the most well run and efficient Service Dept. I have experienced in my 50+ ye More

by Fordfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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