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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,510 Reviews

5,510 Reviews of Klaben Ford Lincoln - Service Center

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August 19, 2025

David and Klaben have been wonderful to deal with. There was never any sort of pressure, it was the smoothest, easiest car buying experience and they have definitely earned our business. More

by Lindaashley498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2025

Prompt and efficient service from Joe French and the team at Klaben. Another great experience! More

by jhudson819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2025

This is a dealership that really does care about keeping their customers happy. By doing that they will have repeat customers. More

by jonbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2025

Klaben crew are the experts at servicing your vehicle. They did an excellent job on my F-150. More

by wjbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2025

Thank you for the opportunity to let you know how much we appreciate the service Klaben Ford has provided for us. Joe French has never let us down, it has been a relief working with him. Joe has guided us in More

by majaeca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

I received prompt and efficient service. I waited for my car to be completed, and the wait time was very reasonable. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

Service is always friendly and outstanding at Klaben. Anthony was great as usual. Highly recommend. More

by vladan321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

I have bought 2 trucks and a car from the dealership and the service center has taken care of all of them. More

by RTHOMAS170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

I have had all my work for my bronco done here. They have done a great job every time. More

by verevey16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

25000 miles and I need new tires, not at all pleased with this. This will figure in on next vehicle More

by fvaudrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the honest as well as candid feedback. We share this with our entire team and reflect on its content for key takeaways allowing us to empathize and then apply to our customer first business model. After reading your comments and reviewing your file, there were some questions raised for us to review, look further into and provide further explanation on. I’m sorry I was unable to reach you by phone/text today. Might I have a few more minutes of your time at your convenience to gain additional insight and work towards a resolve you are comfortable with? We look forward to restoring your confidence in your investment, not just with your vehicle, but the Klaben team. Thank you again for your feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

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