Lithia Hyundai of Reno - Service Center

Your price for. Hyundai 2024 tuson hybrid limited Is ten thousand more than I paid at carson city hyundai Hyundai 2024 tuson hybrid limited Is ten thousand more than I paid at carson city hyundai More

The staff is so nice but communication is so horrible. They will keep your car forever and never update you. They are also not easy to get ahold of to find information about your car They will keep your car forever and never update you. They are also not easy to get ahold of to find information about your car More

Worst dealership ever. I have purchased 4 vehicles from the place and this last time will be the last. The service is horrible, the “manager” Ryan is disgusting to woman an I have purchased 4 vehicles from the place and this last time will be the last. The service is horrible, the “manager” Ryan is disgusting to woman and rude. The service department doesn’t even greet you when you come in for an appointment. This place is going downhill fast. More

Ryan Newton always takes good care of my car and treats me well always looks for cost savings which is really helpful. me well always looks for cost savings which is really helpful. More

Quick and knowledgeable and polite, kept me updated on the progress of my car. Easy process when picking up my car! the progress of my car. Easy process when picking up my car! More

Lance is amazing! He always takes care of any issue that my vehicle has and goes over an beyond! He always takes care of any issue that my vehicle has and goes over an beyond! More

Lance did a great job helping get our engine replacement completed in a reasonably timely manner completed in a reasonably timely manner More

Hard to schedule check ups, left multiple voice mails and nobody answered. Service was good. Service lead Matt provided great customer service. A follow up after getting the card to check on any issues would nobody answered. Service was good. Service lead Matt provided great customer service. A follow up after getting the card to check on any issues would be nice More

Ryan is the only decent employee there. He has consistently tried to go above and beyond for me, however his boss Chantel is extremely disrespectful, does not care about the customer, and t He has consistently tried to go above and beyond for me, however his boss Chantel is extremely disrespectful, does not care about the customer, and takes no responsibility for things done wrong. For example my vehicle was left unlocked multiple times after business hours and I know this because I received an alert in my phone through the Hyundai app. I brought this to her attention and explained that while you have a gate it doesn’t make it secure nor safe. I explained to her that if I had left my firearm in there and somebody got their hands on it that it would be on them for failing to lock my vehicle. She told me it was not her problem and if I had left a firearm in there it’s my fault. No care in the world that she left MY vehicle unsecured. I also brought to her attention that Kia and Hyundai are the two most common vehicles being stolen right now and she could care less and told me they have “security”. Mind you I’m aware of their security company and they do not carry a gun, are out of shape, and or usually asleep in their vehicles multiple times on their shift. Chantel told me that I should be so thankful they are giving me a loaner vehicle (three weeks later mind you). They claim that the repair needed was not covered under warranty (even though I never hit anything). I only wanted my sensor fixed they claimed my bumper and under carriage had damage and needed to be fixed. Reno Hyundai is absolutely trash and do not care about their customers at all. The worst part so many people told me they were terrible and I still gave them a chance. , I highly advise anyone take the extra time and go to Carson as I have heard nothing but good things about them. Chantel I hope your boss sees this and they can happily call me so I can advise them the lack of professionalism on your part. More

The atmosphere as a whole was very positive. The organization as whole was willing to step in and assist you even though you were not their direct customer. The organization as whole was willing to step in and assist you even though you were not their direct customer. More