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Mark Christopher Auto Center

Ontario, CA

4.6
11,251 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 11,251 reviews

May 29, 2022

I went to get my oil change and the service was horrible. They didn’t even change the oil meter on the car. I will no longer go back, I will only go to Tom bell for now long. More

by Dannyell_lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Frank Villalobos, Tony Catalano, Gil Gonzalez, Matt Torres, DAS Admin
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2022

Great service by your service writer's and by the mechanic as we'll as getting a diagnosis and work done in a timely matter More

by Jeff reid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan feleates
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 28, 2022

My sales person OSBALDO RUBIO Was very thorough and knowledgeable although they didn’t have the cars that I really wanted but I found a car that I really really like he was very friendly and made it ea More

by AQUILLAHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 28, 2022

The sales department was Awesome they made me feel comfortable and explain everything to me and made me feel right at home I would definitely recommend Mark Christopher Chev lied to all of my friends More

by AQUILLAHARRIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : OSBALDO RUBIO
Jun 09, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 28, 2022

The Dealership is well taken care of and the people are kind and courteous. The transaction went smoothly and efficiently. More

by lucero277
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

Destiny in loaner car department isn’t a good people person! She had problems with ordering parts and didn’t handle that well, she waited 5 hours to tell me the part was wrong. I got back to her right a More

by Eva Houle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike sales , Ray Khoury Sales
Jun 01, 2022 -

Mark Christopher Auto Center responded

Eva, thank you for providing this feedback about your experience at Mark Christopher Auto Center. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

It took 20 minutes for someone to greet me. After my car was finished, nobody called to notify me. When I called to ask for an update, I was told I had 10 minutes to pick up my car and that if More

by s.p.perelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric
Jun 01, 2022 -

Mark Christopher Auto Center responded

It is always our goal to earn your 5-star rating, Perelli. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

Services performed were well, timeline deceived for waiting period was extremely unsatisfactory. Was told wait time would be 2 hours. After 3 hours of waiting I was now told that truck wouldn’t be read More

by races.groove_0k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

A bit better than Riverside but still took too long and did not finish work More

by Hoofhearted909
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rey
Jun 01, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 27, 2022

Professional setting, pleasure working with Service Advisor Ray Peters and meeting Service Manager Jeff! Thankful More

by Lady Clara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters, Ruben and others very pleasant! Good Customer Service!
May 31, 2022 -

Mark Christopher Auto Center responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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