Mercedes-Benz of Annapolis - Service Center

When I was working I could only make my division better if I knew something was wrong - there is also a say ' If if ain't broke - don't fix it " - I arrived at the MB service lane at noon on June 13th - St if I knew something was wrong - there is also a say ' If if ain't broke - don't fix it " - I arrived at the MB service lane at noon on June 13th - Steve was walking out to my car before I could get out - I had minor warranty stuff that need looked at - Steve did that and took some air out of my tires and I was on my way home by 12:25 PM Thank You More

Once again, I wasn’t disappointed. I use to dislike getting my vehicle serviced because of the lack of professionalism in the industry. Alex Clothier changed that. He make coming her e I use to dislike getting my vehicle serviced because of the lack of professionalism in the industry. Alex Clothier changed that. He make coming her easy. So easy that this is my preferred location. And what I mean by that is I currently reside in Baltimore. There are 3 other dealerships that I can go to. But I chose Alex and the team Benz of Annapolis to continue to service my vehicle More

I can reach out to Chuck with assistance or a question and he responds immediately with a text. Chuck Leyman is a true preoffesional in the service industry. He has taken care of my service needs over the and he responds immediately with a text. Chuck Leyman is a true preoffesional in the service industry. He has taken care of my service needs over the years and continues to be my go to service guy. I will continue to visit this service center as long as Mr. Leyman is there. More

My next car will be another Mercedes for the sheer fact that the customer service is 2nd to none. You just can’t beat it…Ronan is exceptional at taking care of his clients. Thank you for another flawless s that the customer service is 2nd to none. You just can’t beat it…Ronan is exceptional at taking care of his clients. Thank you for another flawless service for my GL! More

This place is amazing, the staff is friendly and amazing. Very helpful. They show my fiancee tips on how to use a key to open the roof and many things. Peter was my service advisor and highly recommended! I’ Very helpful. They show my fiancee tips on how to use a key to open the roof and many things. Peter was my service advisor and highly recommended! I’m glad I google it before going there. More

Alex as always, provided top-notch customer service. He has been my service advisor for years now. Promptly assigned me a loaner car, and advised me that the car will be needed to be kept overnight to He has been my service advisor for years now. Promptly assigned me a loaner car, and advised me that the car will be needed to be kept overnight to complete all the work done on the vehicle. More

I love my car! It’s even better than the convertible Mercedes that the 15 year old me dreamed about driving! I feel that Ronan understands how much I appreciate my It’s even better than the convertible Mercedes that the 15 year old me dreamed about driving! I feel that Ronan understands how much I appreciate my car being in the best possible shape. I expect excellent customer service from Mercedes! Ronan delivers!! Thank you Ronan! More

Bryan Jenkins is incredibly friendly and helpful. Very friendly employees at this location as a whole, and Bryan is able to stand out because his is so personable and willing to help in any way he ca Very friendly employees at this location as a whole, and Bryan is able to stand out because his is so personable and willing to help in any way he can. More

Alex has been my service advisor for years now. I have been able to communicate with Alex via text messaging which greatly facilitates getting my questions answered in a timely manner, while at the I have been able to communicate with Alex via text messaging which greatly facilitates getting my questions answered in a timely manner, while at the same time provide an opportunity to communicate around my work schedule. He is very knowledgeable about my AMG vehicle and provides specific feedback and options about service requirements. Lastly, Alex is very personable and we are always able share a laugh or two. More

Very nice dealership Ronan was very helpful. Got my vehicle written up and worked on and I was on my way to my next appointment! Got my vehicle written up and worked on and I was on my way to my next appointment! More