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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,504 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,504 reviews
August 30, 2024
Being a long-time customer of Mercedes Benz of Hagerstown, there wasn't anywhere else that I would think about purchasing our next vehicle. The sales and service staff are professionals that make Hagerstown, there wasn't anywhere else that I would think about purchasing our next vehicle. The sales and service staff are professionals that make you feel very comfortable. They all go out of their way to help you and make your experience delightful. I would recommend this dealer ship to everyone. More
by bmellott
August 29, 2024
I had an excellent experience purchasing my first Mercedes. Rob was great with communications, did not pressure me but answered any question I had. He was great to deal with throughout the entire p Mercedes. Rob was great with communications, did not pressure me but answered any question I had. He was great to deal with throughout the entire process. He kept me updated on my vehicles build process. Looking forward to many years driving my Mercedes! More
by Kvseiler
Employees Worked With
August 29, 2024
Rob and Hagerstown Mercedes are the best to work with. He made everything super easy! I would highly recommend. He made everything super easy! I would highly recommend. More
by Aj59
Employees Worked With
August 29, 2024
Rob was great to work with. He went above and beyond to secure the vehicle we wanted even though he was on vacation. Great job Rob we appreciate your help. He went above and beyond to secure the vehicle we wanted even though he was on vacation. Great job Rob we appreciate your help. More
by Candy
Employees Worked With
August 20, 2024
The purchasing process was seamless. As a business owner, I was unavailable to be at the dealership in-person. Rob allowed one of my employees to take care of the transaction and bring As a business owner, I was unavailable to be at the dealership in-person. Rob allowed one of my employees to take care of the transaction and bring me papers to sign. It was quick and painless! More
by Lpinieski
Employees Worked With
August 08, 2024
Very please with purchase and Barry took a lot of time going over the vehicle. This is my first Mercedes and looking forward to many years driving. Thank you Barry and I will recommend you to my friends! going over the vehicle. This is my first Mercedes and looking forward to many years driving. Thank you Barry and I will recommend you to my friends! Paul & Carole More
by carolearneson13
Employees Worked With
August 06, 2024
This dealership was wonderful to deal with! Kyle was super helpful and always willing to answer questions and do the research if he didn’t know the answer instantly. I received several emails f Kyle was super helpful and always willing to answer questions and do the research if he didn’t know the answer instantly. I received several emails from Kyle’s boss to just make sure all was proceeding well. They treated me extremely fairly and were pleasant to deal with. I’m recommending Mercedes- Benz Hagerstown to all my friends and I LOVE my new GLC 300. It was so worth it to wait a bit for the exact car I wanted ( with the interior and other amenities and features I preferred). Good job!! More
by clrcovemd
Employees Worked With
August 01, 2024
Excellent and honest service since I’ve been bringing my vehicle in these past 10 years. vehicle in these past 10 years. More
by rsknutson
Employees Worked With
August 01, 2024
Barry was extremely helpful in obtaining the vehicle and all the options that we wanted. He is very knowledgeable about the characteristics of the various models of vehicles. He is also knowledgeable in s all the options that we wanted. He is very knowledgeable about the characteristics of the various models of vehicles. He is also knowledgeable in setting up and instructing on the various features of the vehicle. More
by Frederick_whalen
Employees Worked With
