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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,358 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,358 reviews
July 24, 2022
Rob seemed like he cared a lot about me getting the car that I wanted. that I wanted. More
by Dantae03
Employees Worked With
Helpful July 23, 2022
As always it is a pain free transaction. The time in the door and out with the new car continues to be the best I have experienced. The time in the door and out with the new car continues to be the best I have experienced. More
by BG
Employees Worked With
July 23, 2022
We came to "look" at a car at 6:00PM on a Friday. Rob Edmonds, despite a need to get home, went above and beyond to allow us to buy and take possession of, our (new to us) car. It is the 5th or 6th v Rob Edmonds, despite a need to get home, went above and beyond to allow us to buy and take possession of, our (new to us) car. It is the 5th or 6th vehicle that we have, purchased from Mercedes-Benz of Hagerstown and Rob carried on a fine tradition of making the purchase and delivery, seamless. It was also "old home week" getting to see Barry London, and the Justin Harbert, each of whom have helped us in the past. We are sure there will be a next time as well. More
by Ggetty0
July 17, 2022
Barry is very knowledgeable and always a pleasure to work with when purchasing a vehicle. Not only is he a wonderful salesman but we consider him a friend. Barry makes himself available at our convenience an with when purchasing a vehicle. Not only is he a wonderful salesman but we consider him a friend. Barry makes himself available at our convenience and always available to answer questions or concerns. What a great experience and pleasure to be part of the Mercedes family. More
by Terri
Employees Worked With
July 16, 2022
This was The third vehicle I’ve purchased with Rob, he’s always professional, courteous and he always follows through after the sale. The entire dealership is always great to deal with. Highly recommend! always professional, courteous and he always follows through after the sale. The entire dealership is always great to deal with. Highly recommend! More
by Deanna L Nalley
July 12, 2022
Barry knows his cars. Always a pleasure to work with. The whole staff here is amazing. Always a pleasure to work with. The whole staff here is amazing. More
by wilderphoto
Employees Worked With
July 09, 2022
I have nothing but good things to say about this Dealership. The staff was very friendly and courteous! Kyle Swanson was exceptional. He was very knowledgable and made the purchase process easy.for Dealership. The staff was very friendly and courteous! Kyle Swanson was exceptional. He was very knowledgable and made the purchase process easy.for my Mercedes C300. I contacted him weeks later for assistance with a few things and he made sure that i was taken care of. I would Highly recommend Mercedes Benz of Hagerstown. More
by keigar614
Employees Worked With
July 06, 2022
This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A grea and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A great experience all the way around. We are looking forward to our 7th purchase....someday soon! Thank you Rob! More
by 2018 C-Coupe
Employees Worked With
July 03, 2022
Barry was wonderful and made our first time car buying experience easy! Would definitely recommend Barry. experience easy! Would definitely recommend Barry. More
by coresseljacie
July 03, 2022
Thanks for making it so easy to buy my - awesome new car 2020 C 300 Thanks Barry!! 2020 C 300 Thanks Barry!! More
by Jeanne Nastro
Employees Worked With
