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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,501 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,501 reviews
July 06, 2022
This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A grea and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A great experience all the way around. We are looking forward to our 7th purchase....someday soon! Thank you Rob! More
by 2018 C-Coupe
Employees Worked With
July 03, 2022
Thanks for making it so easy to buy my - awesome new car 2020 C 300 Thanks Barry!! 2020 C 300 Thanks Barry!! More
by Jeanne Nastro
Employees Worked With
July 03, 2022
Barry was wonderful and made our first time car buying experience easy! Would definitely recommend Barry. experience easy! Would definitely recommend Barry. More
by coresseljacie
July 01, 2022
I was given prompt attention,even without an appointment. I bought three cars from this dealer and have always been treated with courtesy and help. I bought three cars from this dealer and have always been treated with courtesy and help. More
by Libby
July 01, 2022
Thank you Rob for assisting me, I am very happy with my Car, God bless you Thank you Rob for assisting me, I am very happy with my Car, God bless you Car, God bless you Thank you Rob for assisting me, I am very happy with my Car, God bless you More
by Sanah Naser
Employees Worked With
June 30, 2022
This is my second Mercedes, I’ve worked with Kyle now two times and he is very knowledgeable and patient. The experience overall was very good at the dealership and I absolutely love my new car. times and he is very knowledgeable and patient. The experience overall was very good at the dealership and I absolutely love my new car. More
by christine28
Employees Worked With
June 27, 2022
Outstanding Service At Hagerstown ,Sales, Service and parts , I got another great Mercedes-Benz. They are the best to work with parts , I got another great Mercedes-Benz. They are the best to work with More
by dusty4
Employees Worked With
June 22, 2022
Berry London and the finance lady I'm sorry I can't remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping m remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping me purchase a new ride More
by mdw4258
Employees Worked With
June 22, 2022
Very nice customer service, Kyle was very helpful and really helped with the experience. I recommend anyone who is buying Mercedes products to come to this dealership! really helped with the experience. I recommend anyone who is buying Mercedes products to come to this dealership! More
by hconde52
Employees Worked With
June 20, 2022
This is our second purchase from Rob at Hagerstown Mercedes. We always have a pain free experience and they take great care of our cars Mercedes. We always have a pain free experience and they take great care of our cars More
by Hbwells
