Mercedes-Benz of Hagerstown

This is my second GLC 300 I purchased at Mercedes- Benz of Hagerstown and Barry London was, just like the first time, friendly, courteous, professional, knowledgeable, thoughtful, experienced and efficien of Hagerstown and Barry London was, just like the first time, friendly, courteous, professional, knowledgeable, thoughtful, experienced and efficient. I recommend the dealership and Barry highly and without reservation. It was a very positive and rewarding experience and the car is a dream to drive. More

We have been customers of Mercedes Benz of Hagerstown for many years. Barry London delivered our new 2022 GLA yesterday and as usual did a FANTASTIC job! Everything was in order and Barry ALWAYS takes the ti many years. Barry London delivered our new 2022 GLA yesterday and as usual did a FANTASTIC job! Everything was in order and Barry ALWAYS takes the time to explain all of the new features of each vehicle. Mercedes Benz of Hagerstown is fortunate to have such a wonderful sales consultant!! We absolutely recommend this dealership. The service department is also excellent!!! More

The lease on our Mercedes was coming due in June and so we visited this dealership to begin the process of leasing another vehicle. Rob was very accommodating and helpful in identifying the inventory avai we visited this dealership to begin the process of leasing another vehicle. Rob was very accommodating and helpful in identifying the inventory available that would meet my needs. We left that day with a car in mind and data to review. After analyzing the offers made, we determined the most beneficial option was to purchase our current vehicle. My husband contacted Rob to inform him of our decision, provide the necessary info, and request a final dollar amount to obtain a certified check. When we arrived for our appointment we were made to wait no less than 20 minutes for the finance person to be ready for us. While waiting, we asked if it would be possible to have new batteries installed in our key fobs as the "warning" message was on. Even though we were buying a new vehicle, we were charged for the batteries (disappointing). When finance was ready for us we presented our certified check to which she responded "oh, that number is greater than mine". She quickly left the room to consult with Rob. Naturally, the two found the reason for the discrepancy and our greater amount was indeed correct (really?). Unfortunately for her, she failed to update her numbers on the thumb drive and it's quite evident their explanation was bogus. Although we are new owners of a Mercedes-Benz there were no congratulations or offers of service. It was not a pleasant experience, and I'm glad it's over. More

Barry did a great job of making sure we were satisfied with our Sprinter van purchase! We love our new van so far and would recommend this dealership for anyone looking to purchase a new vehicle. with our Sprinter van purchase! We love our new van so far and would recommend this dealership for anyone looking to purchase a new vehicle. More

Kyle was most helpful and patient in helping decide which auto was best for me. During my wait for delivery, he kept me updated. Once the mercedes arrived, he was the most helpful in explaining the many nua auto was best for me. During my wait for delivery, he kept me updated. Once the mercedes arrived, he was the most helpful in explaining the many nuances of the computer oriented workings. Overall Kyle was most supportive and pleasant to work with! More

Everything from the emails in the beginning, to the test drive, to the ending paperwork was convenient and helpful in every way. Barry was wonderful to work with. Extremely knowledgeable and friendly. He t drive, to the ending paperwork was convenient and helpful in every way. Barry was wonderful to work with. Extremely knowledgeable and friendly. He took extra time and explained everything and answered all questions. Which made this experience even better then I could have imagined. I will recommend him and Mercedes Benz of Hagerstown to others. More

Great and friendly to buy or service a vehicle. I would recommend Mercedes-Benz of Hagerstown. I would recommend Mercedes-Benz of Hagerstown. More

My usual superior service experience. On time, as promised, and thorough. Alex takes good care of me and my cars. On time, as promised, and thorough. Alex takes good care of me and my cars. More

Working with Barry was a great experience. Very detailed oriented, professional and able to work with my crazy schedule. Very detailed oriented, professional and able to work with my crazy schedule. More

This is my first Mercedes, and I was bit apprehensive at first. But I loved Barry, he spoke of what he knew and didn't try to oversell the car. He made the process stress free and as simple as possible. The first. But I loved Barry, he spoke of what he knew and didn't try to oversell the car. He made the process stress free and as simple as possible. The vehicle is beautiful so easy and comfortable to drive; so far I am enjoying my new car. Thank you! More