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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
September 02, 2021
Excellent customer service. Very professional sales and finance staff. Very knowledgeable about the cars they sell. Mr. Barry London was excellent in explaining the details. finance staff. Very knowledgeable about the cars they sell. Mr. Barry London was excellent in explaining the details. More
by malukwu
September 01, 2021
I had a great experience and would recommend working with Kyle and the team at Mercedes Benz of Hagerstown! I would highly recommend this dealership and team for a first (or repeat) buying experience. Kyle and the team at Mercedes Benz of Hagerstown! I would highly recommend this dealership and team for a first (or repeat) buying experience. More
by Jeff Poulin
Employees Worked With
August 31, 2021
Dealing with Mercedes-Benz of Hagerstown was a pleasure. Everyone there was extremely knowledgeable and helpful, but our salesman, Barry London, was truly exceptional. Barry’s professionalism and service we Everyone there was extremely knowledgeable and helpful, but our salesman, Barry London, was truly exceptional. Barry’s professionalism and service were above and beyond. We are extremely pleased. More
by susiem0
August 28, 2021
Manager was not so co operative. Moët satisfied with customer service.. manager was not so cooperative and friendly. I gave them35,000 dollars business but not happy with customer service. Never recomme customer service.. manager was not so cooperative and friendly. I gave them35,000 dollars business but not happy with customer service. Never recommend to anyone. More
by vidhu4
August 23, 2021
Rob was very attentive in assisting in this purchase. As a previous Mercedes Benz owner, the purchase process was seamless. Rob was very professional in his sales effort. a previous Mercedes Benz owner, the purchase process was seamless. Rob was very professional in his sales effort. More
by Happy 1022
August 22, 2021
I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them. people! They have the best inventory and the service is top rate. I completely trust them. More
by lorisundberg
Employees Worked With
Other Employees :
Tony Mills
August 20, 2021
We had a great experience at this dealership. Made an appointment online after finding a used car on their website. Showed up 30 minutes later and was test driving the car. Kyle showed us some other opti appointment online after finding a used car on their website. Showed up 30 minutes later and was test driving the car. Kyle showed us some other options and helped us decide what we wanted - he was enthusiastic and supportive but not pushy. I would definitely recommend Mercedes-Benz if Hagerstown to anyone looking for quality. cars and excellent customer service. More
by pmscherer
August 20, 2021
Kyle made this purchasing experience very pleasant, I would definitely recommend him! He was knowledgeable and professional during our purchase! I really appreciated him working around my schedule for th would definitely recommend him! He was knowledgeable and professional during our purchase! I really appreciated him working around my schedule for the appointment. More
by jlcbjules
August 17, 2021
Kyle Swanson made buying my new S class so quick and easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explain easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explained everything as if this was my first car so, I understood everything. I love buying and having my cars serviced at Mercedes Benz of Hagerstown. More
by agordon26
Employees Worked With
Other Employees :
Tony Mills
