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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,370 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,370 reviews

April 28, 2020

New Car Order and Pick up Great First class from first email to order and pickup new car. All were highly competent and friendly. Far above our dealership in PA. Mr. Younger, Justin, More

by vmeitner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 28, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your positive feedback! All of us at Mercedes-Benz of Hagerstown are grateful to have earned your business!

April 27, 2020

No follow up til too late Contacted the dealership to get a new lease on a GLB as my GLK LEASE was expiring. This sales person never called me back even though I drove to th More

by Cdvk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Mercedes-Benz of Hagerstown responded

We expect all of our guests to be treated with exceptional service and I'm so sorry that we let you down. I'm going to address what you've written here with my team to ensure that we improve our communication moving forward. Thank you for your feedback, Justin Harbert - General Manager - (301) 733-2301

April 25, 2020

We are returning customers of Mercedes Benz of Hagerstown. The experience was enjoyable even with the new COVID-19 parameters. It was great to connect with Barry again. More

by david.parson
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 27, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for leaving us a review, David! We're grateful to have earned your business at Mercedes-Benz of Hagerstown!

April 14, 2020

This was the best car buying experience I have ever had!! Barry had very fast responses to all my questions and really took his time to go over the car and my trade in with me. I highly reccomend Barry and More

by kmalco90
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Mercedes-Benz of Hagerstown responded

What a wonderful review! We are thrilled to hear that Barry made this your best car-buying experience yet. Thank you so much for recommending him! All of us here at Mercedes-Benz of Hagerstown wish you safe driving.

April 08, 2020

The crew was very helpful in the buying process. We have bought several vehicles from this dealership and it is always a pleasure working with them. More

by bishsahouri
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave Mercedes-Benz of Hagerstown a review! We're so glad to hear that our team was helpful during the purchase of your vehicle. Safe travels!

April 01, 2020

Purchase new vehicle Very smooth transaction. Salesman very professional, helpful and knowledgeable.. This is my fifth purchase (over 25 years) from this Dealership. I ke More

by Bunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for your loyalty to Mercedes-Benz of Hagerstown! It's wonderful to hear that our team always takes care of you and we look forward to your next visit!

March 28, 2020

First Class My experience was everything and more than I may have expected from a MB dealership. Highly professional, courteous, attentive and thorough. Literal More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Apr 10, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for the 5-star review! It was our pleasure to work with you here at Mercedes-Benz of Hagerstown, and we hope to see you again sometime!

March 24, 2020

Salesman was knowledgeable and very professional. I Salesman was knowledgeable and very professional. I would recommend them for all your car needs. They made my shopping experience wonderful. They mak More

by tamaraross51
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Mercedes-Benz of Hagerstown responded

What wonderful feedback, Tamara! We are delighted to hear that you felt comfortable working with our team to get into your new vehicle. Thank you from all of us here at Mercedes-Benz of Hagerstown!

Mar 25, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for the review! Providing our customers with knowledgeable service is always the goal here at Mercedes-Benz of Hagerstown, and we are proud to know that we made it happen for you. We hope to see you again sometime!

March 21, 2020

Excellent Service and Great to work with Mercedes Benz of Hagerstown is an excellent dealership. They got a used vehicle in stock that we were looking for and really took care of us. Smooth More

by semlemat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you very much for taking the time to post about your recent car-buying experience. We are happy to hear that Justin, Kyle, and Austin provided helpful service which made the purchasing process go smoothly. We hope that you absolutely love your new-to-you ride! - Mercedes-Benz of Hagerstown team

Mar 25, 2020 -

Mercedes-Benz of Hagerstown responded

Thanks so much for recognizing Justin, Kyle and Austin in your 5 Star review. Glad to hear everything went smooth and easy. Nice photo!!

March 21, 2020

Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!! More

by lorisundberg
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kershner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zene Wolfe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Mar 25, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for the many compliments of our team! We really love to hear that you're a happy customer and we hope to work with you again in the future. Safe driving from all of us at Mercedes-Benz of Hagerstown!

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