Mercedes-Benz of Silver Spring

Mr. Chevist Mitchell is a professional salesperson, he helped me a lot with all my concerns during my visit to the dealership in silver spring Mercedes Benz. I would recommend him to any customer that i helped me a lot with all my concerns during my visit to the dealership in silver spring Mercedes Benz. I would recommend him to any customer that is planning to visit Mercedes Benz in silver spring. More

Edward did a great job working with me and helping with great deal! I have been working with him for the past 9 years and have a great experience for the last 4 cars I bought! great deal! I have been working with him for the past 9 years and have a great experience for the last 4 cars I bought! More

Edward did an amanzing job as always! Although thinking on changing the brand, his support and excellence client service make us stay with Mercedes. Although thinking on changing the brand, his support and excellence client service make us stay with Mercedes. More

The workers are polite, friendly and always out welcoming, and willing to help. They have a strong team working together. welcoming, and willing to help. They have a strong team working together. More

Last year, I took my GLS 450 to this dealership for air conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I did not know what I was saying. I likened the visit to telling my doctor that I was having a headache and he was saying, "no, you do not have a headache go home". The problem was that the AC was blowing hot air. After charging to diagnose the problem on the first visit, no problem was found. On the second or third visit, some supposed door panels were changed at my expense and that did not resolve the problem. On the fourth visit which was in Fall of 2023, another check was ran. This time, I was told to bring the car back in summer of 2024 when the weather had warmed up. This May, I took the vehicle back. After the diagnosis, I was told that the climate control system needed to be changed for over $1,871.86. I would have gone for it except that, there was a disclosure that it may have electrical fault in AC system and/or wiring harness issue, which may require further testing and disassembly. This time they said the diagnostic charges was $400+. When I complained, they said they gave me a discount of about $35 bringing the cost down to $381.17. Obviously, they did not have an idea what was wrong and was playing trial and error. If past experience is an indication, I know I will be coming back for an electrical work that will cost me in excess of $5K. It was time to look for an honest dealership. No more. Enough. More

Chevist was an excellent salesman and he provided me with fantastic customer service. Thanks to Chevist, I was able to drive away in my dream car! fantastic customer service. Thanks to Chevist, I was able to drive away in my dream car! More

We found Edward Moore very courteous, professional and knowledgeable. I did not feel pressured at all as it happens sometimes with aggressive salesperson. It was a pleasant experience. knowledgeable. I did not feel pressured at all as it happens sometimes with aggressive salesperson. It was a pleasant experience. More

I want to mention about a sales manager who is Mr. Jason Son. He is a nice person to help me out to find a wonderful car. Jason Son. He is a nice person to help me out to find a wonderful car. More

This is our 6th Mercedes from Marcelo at Mercedes at Silver Spring. He is extremely responsive and helpful. Silver Spring. He is extremely responsive and helpful. More

Chevist Mitchell is everything you would expect from your Mercedes Benz salesperson. We traveled four hours to Silver Springs to purchase our certified Mercedes Benz from Chevist. He went above and beyond to Mercedes Benz salesperson. We traveled four hours to Silver Springs to purchase our certified Mercedes Benz from Chevist. He went above and beyond to make our experience unforgettable. From the time we began working together over the phone and via Facetime, I felt secure with the service I was receiving from Chevist. He worked to ensure a timely and smooth sales experience for us. Chevist is very knowledgeable, professional, patient, and has a wonderful personality. I am happy to recommend Chevist, and Mercedes of Silver Springs to my family and friends. More